What are the responsibilities and job description for the Billing & Collections Manager position at Inhabit?
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About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit .
About ResMan
ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.
Our belief and commitment are built on 3 ResMan core values:
- Own What You Do - You commit to individual accountability and fulfilling our vision
- Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort
- Win Together - We consistently deliver outstanding results through collaborative, supportive, trusted relationships
What You'll Do (Functions & Responsibilities)
- Monthly Billing
- Own billing for ResMan to ensure bills get out timely and accurately. This requires tying out bills monthly to ensure monthly billing automation flows correctly between systems.
- ResMan Accounting Box
- Own ResMan's Accounting box answering Customer questions on billing.
- Delegate and assign tickets in Salesforce to resolve billing queries.
- Own escalated tickets that require more problem solving and research.
- Ensure the Accounting Box meets targets for response time and resolution.
- Collections
- Ensure ResMan customers pay timely.
- Delegate Collection responsibilities within the team to ensure we regularly communicate with highest aging customers.
- Customer Billing Escalations
- Handle any billing disputes and escalations within the customer base.
- Actively work with largest clients on questions and adjustments including hopping on calls with customers.
- Lead internal weekly call on Billing escalations.
- Management
- Own the greater Billing & Collections function within ResMan and delegate to team members to ensure all tasks are processed timely and accurately.
- Lead a small team (2-3 people) focused on the accounting box, Collections, Credits, & Ad-hoc billing.
- Operations
- Work with IT, Operations, & Accounting teams on system improvements for Billing.
- Automated Aging Reminders
- Transition Billing queries from email address to a Salesforce ticketing system
- Audit and cleanup of any incorrect Salesforce or Netsuite Data
- Ad-hoc improvement projects
- Automation Rules
- Understand all automation rules between Salesforce and Netsuite and make sure corrections flow properly between both systems.
- Work with IT, Operations, & Accounting teams on system improvements for Billing.
What We're Looking For (Minimum qualifications)
- Experience in SaaS environment preferred
- Minimum of 2-4 years of experience in similar Operational or Billing roles
- Prior experience managing small teams preferred.
- Proficiency in Microsoft Excel, Salesforce, & Netsuite experience is preferred.
- Strong process and technology knowledge with experience in problem solving & process mapping.
Education Requirements
- College Degree Preferred
Type
- Full Time, Salaried, Exempt
Location
- Plano, TX (Hybrid)
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
