Senior Onboarding Manager

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit .

About LiveRez

LiveRez is redefining the solutions available to professional vacation rental property managers. Our partnership approach aligns our success with the success of our customers and allows property managers to take advantage of new technology and best practices with a minimal upfront investment and risk. We empower professional vacation rental management companies to efficiently reach new customers, manage properties, reservations, accounting, housekeeping, maintenance, owners, and other mission-critical aspects of their businesses. Through our partnership, property managers increase bookings, profitability, and guest satisfaction. Our commitment is to make the most of this partnership with each of our customers.

Job Description Summary

As the Senior Onboarding Manager, you play a vital role in our growing company. We have an innovative, fast-moving team that is continuously pushing out new features, always striving to learn and innovate. If you like this kind of environment, then we would love to have you on the LiveRez team.

We are looking for a highly motivated, polished self-starter with an engaging personality who thrives on personal and professional development. We want someone yearning for longevity and loyalty to our growing Inhabit family.

What You'll Do (Functions & Responsibilities)

• Drives engagement and builds rapport with team
• Coach, onboard and evaluate new team members
• Develops/recommends proactive plans to improve department processes
• Review and analyze data and calls on a regular basis to ensure all members of the team are following internal processes
• Responsible for de-escalating client issues or escalating accordingly
• Works with General Manager to communicate and explain new directives, policies, or procedures to team
• Helps write up and maintain team SOP's
• Helps to positively influence client satisfaction scores through defining internal policy and procedural changes
• Accountable for contributing to raising overall client retention goals during onboarding
• Participates in various projects as needed, including but not limited to, client outreach programs and process improvement projects (Projects range in time and workload)
• Works with General Manager to perform regular QA checks and reports results
• Attends and facilitates meetings (daily, weekly, monthly, and impromptu)
• Leverages a motivational management style to build and retain high-performance collaboration teams
• Is an active participant in product development as applicable by providing a client driven approach to create maximum value to the client and the greatest revenue return to LiveRez
• Ability to troubleshoot client and employee questions
• Collaborate with other teams and upper management to become familiar with new clients, product enhancements, and procedures to ensure they are accurately represented in training materials
• Prepare and give presentations as needed

What We're Looking For (Minimum qualifications)

Preferred:

• 3 years training experience.
• 2 years of vacation rental industry experience
• 4 leadership experience

Required:

• Saas Onboarding Experience
• Professionalism and clarity in your verbal, written, and presentation skills.
• Excellent listener, communicator, and presenter.
• Approachable, coachable and willing to learn as well as coaches others.
• Experienced in dealing with difficult clients but with a win-win friendly personality approach to the solution.
• Ability to manage multiple teams within Onboarding to ensure a seamless experience for Partners

Education Requirements

• Bachelor's degree or comparable experience

Type

• Full Time, Salaried, Exempt

Location

• New Albany, IN (Hybrid)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.