What are the responsibilities and job description for the Support Specialist II position at Inhabit?
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About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit .
About Anyone Home
Anyone Home Inc. is on a mission to take the struggle out of finding a new home for prospective renters. We want to make it as easy and convenient as possible to help increase showings and execute leases. We understand how expensive marketing is and want to help you direct those dollars where it counts and ensure you aren't paying for leads that go unanswered. On top of it all, we want to ensure we practice great customer engagement each time we pick up the phone.
Job Description Summary
The Support Specialist II helps property managers become familiar with our products and troubleshoot issues they may be having. They are primarily responsible for resolving/coordinating the most critical issues via Phone and Email. If you can demonstrate the ability to learn and grow quickly and are a hustler, we want to talk to you!
What You'll Do (Functions & Responsibilities)
- Quickly learn our products (Software and Non-Software) and how to navigate internal-facing and client-facing portals
- Assist the Software Support Manager and/or Team Lead in handling ticket escalations
- Think of creative solutions and coordinate with the Software Support Manager/ Team Lead on executions
- Learn to navigate internal-facing and client-facing portals
- Answer software application support calls from corporate clients
- Respond to software application support tickets, requests, inquiries, and complaints in a professional and timely manner
- Assist with special interdepartmental projects as needed
- Customer training
- Ability to work Monday - Friday 8:30am-5pm and rotating Saturdays 7am-3:30pm PST (remotely)
What We're Looking For (Minimum qualifications)
- 1-2 years of experience in SaaS software application support is required
- 1 year of experience in integration support is a plus
- Understanding of APIs and HTTP Requests
- Understanding the difference between POST and GET requests.
- Experience with Postman is a plus
- Familiarity with data exchange formats
- Be comfortable with Excel (VLOOKUP and Concatenate formulas required)
- Strong communication skills
- Attention to detail
- Self-motivated to learn and be a hard worker
- Good organizational skills
- Be an effective multi-tasker
- Ability to work independently and with a team
- Ability to troubleshoot and think critically
- Ability to articulate technical solutions to customers
- Supporting custom or enterprise SaaS software is a plus
Education Requirements
- High School or GED
- Some College preferred
Type
- Full Time, Hourly, Non-Exempt
Location
- Tampa, FL (Hybrid)
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
