Remote Customer Service - Independent Contractor (#OPA)

We're hiring WORK-FROM-HOME Independent contractors who can serve as Jewelry Support Specialists to represent one of the world’s most Prestigious Jewelry brands.

Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. It is a virtual position that can be serviced from any location within the United States.

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

JOB RESPONSIBILITIES:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

THE IDEAL INDEPENDENT CONTRACTOR:

• Friendly and optimistic!
• Passionate about Jewelry and Fashion!
• Excellent inter personal, verbal & written skills
• Passionate about serving others and strong desire to take ownership to resolve
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and peers
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
• Must be available to work one weekend day and holidays
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8AM - 10:30PM Eastern, Monday through Friday; 9AM - 7PM, Saturday through Sunday.
• Minimum 32 hours per week, 8-hour shifts

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements
CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System

• Windows 10 Professional (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband Boom) with Tough Case and JPL BL-053 P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

• Integrated or USB Camera

*Dual monitors may be required on some client programs

Minimum Software Requirements
Google Chrome**

• Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements
Standard Connection / Speed

• Hard-wired connection (no wireless)
• Minimum 25 Mpbs download / Minimum 10 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

• 120 milliseconds (ms)

Job Types: Full-time, Contract

Pay: $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

COVID-19 considerations:
Inktel follows CDC guidelines.

Work Location: Remote