What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The Engineer III - Problem & Configuration will be reporting to the Manager, IT Service Management and will be responsible to manage IEHP’s IT Problem and configuration management process/activities (ITAM/CMDB). Responsible for implementing and managing Problem management process day to day activities, responsible for the IT Asset management, Software licensing and CMDB setup on the ITSM platform. The position will lead problem review boards, Root Cause Analysis (RCA) and provide team oversight and guidance to ensure process adherence with IEHP’s approved change process, methods, procedures, and standard. Implement configuration management discipline for the entire life cycle of systems and software from initial requirements/capabilities baselines to system end-of-life including documenting in the Asset management tool, in addition to collaboration with, inter-departments to ensure member needs are met while simultaneously building strong peer relationships.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Education & Experience
Key Qualifications
Start your journey towards a thriving future with IEHP and apply TODAY!
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