Spa Manager

Join the INN crew of hospitality professionals as a Spa Manager!

The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Spa Manager who has a profound interest in hospitality and wellness, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession. Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.

The Spa Manager is responsible for the establishment and execution of clear short-term and long-term goals as set by the Director of Spa. The Spa Manager is responsible for the daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.

Essential Job Functions

• Manages overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently;
• Directly responsible, and acts as a supervisor, for the Spa team.
• Ensures the facility is in peak condition at all times (operations and cleanliness);
• Manages the day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations;
• Assists in the recruitment, development and training of support staff;
• Manages, trains, and motivates all employees reporting to this position;
• Reviews and manages daily productivity;
• Reviews and creates Purchase Orders;
• Conducts inventories on a monthly basis;
• Manages product cost controls effectively;
• Conducts Performance Appraisals in a timely manner;
• Establishes short-term and long-term goals for each employees and review status of each goal on a monthly basis;
• Ensures the establishment and execution of all departmental goals;
• Assists in the implementation of 12-month marketing plan;
• Helps identify new business and marketing opportunities;
• Maintains thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques;
• Establishes professional business relationships with all vendors and develops product inventories;
• Facility walk-through to have visual presence within department for all spa staff;
• Leads by example and ensure that employees follow all safety procedures and practices;
• Assists in the development of and adherence to all departmental emergency procedures; and

Preferred qualifications

• 
  High School Diploma or GED required. Business Degree (in Business Administration or Spa Management) an asset
• Minimum of 2 years’ experience in management or supervisory position; Leadership experience in a spa or related field an asset
• Experience in the hospitality industry an asset
• Experience/education or licensing in one of the spa disciplines such as massage or aesthetics a strong asset
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
• Strong communication skills with the ability to develop relationships and foster cooperation
• Ability to build strong relationships and lead a team of Spa professionals
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Computer literacy
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm, a friendly and outgoing personality, positive attitude and possess excellent customer service skills.
• Must have the ability to remain calm and collected in stressful situations.
• Must promote, and lead by example a healthy, balanced lifestyle.
• Must lead by example a professional, motivated approach to the team

Benefits

• 
  Free shift meals prepared daily by our culinary team
• Medical, dental, vision, 401k (with company match), flexible spending accounts, short- and long-term disability insurance, as well as tuition reimbursement for eligible courses/certifications
• Employee discounts on guest rooms, food and beverage, spa, golf, waterfront, tennis

About the Inn at Perry Cabin

A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com

EOE