Spa Reception

Description

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the Regional Spa Director.
• Maintain positive and professional approach with employees, coworkers, and guests.
• Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow.
• Greet clients as they enter the Spa.
• Provide clients with tours and information related to the Spa and its features.
• Answer the telephone identifying yourself, your department, and offering assistance.
• Effectively selling retail products and promoting spa services.
• Maintain proper opening/closing procedures and acting responsibly with transactions.
• Book appointments either by phone or in person and recording the transactions in the appropriate area.
• Follow daily checklist as detailed on Spa’s list of daily attendant activities.
• Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (fresh water and ice; trash picked up).
• Help insure inventory system for supplies, equipment, and merchandise is correctly stocked. When needed establish reorders, or facilitate communication of the need.
• Keep men’s/ladies spa area clean, orderly, and well stocked with necessary items, throughout scheduled shift.
• Report any accidents or injuries to the Security Department.
• Help the Regional Director train newer staff to carry out the basic front desk program as set up and design such to give the maximum efficiency in performance.
• Carry out deep cleaning tasks and special projects.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Requirements

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability to work on your feet for eight hours or more.
• Must be able to lift/push/reach for/carry 30 pounds frequently.
• 6 months -1 year in customer service experience required; spa or hospitality experience a plus.
• High school diploma or equivalent experience/training.

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Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.