ServiceNow Analyst

Innova Solutions is immediately hiring a Service Now Analyst

Position type: Full-Time - Contract 

Duration: 6 Months

Location: Philadelphia, PA

As a ServiceNow Analyst, you will be:

• Responsible for serving as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
• Translating high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Demonstrating expertise in the business unit (s) Collaborates with the business community, IT, Vendor, and other stakeholders to elicit, organize, and clarify the project objectives.
• Collaborating with business partners to ensure technology outcomes aligns with the overall business strategy.
• Determining business requirements by working with business clients and in discussions with Business Architecture, IT and Vendors (or cross-functional technical teams) to document and captures the appropriate risk, issues, scope, or changes to requirements.
• Eliciting requirements via standard methods such as brainstorming, document analysis, focus group, interface analysis, interview, observation, prototyping, requirement workshops, JAD sessions, etc.
• Providing standard requirements analysis and documentation including structures requirements and business model domains, analysis of user requirements and functional requirements, Quality of Service Requirements, Assumptions and Constraints, Data and Behavior models, process flow and usage models.
• Performing investigation, evaluation, and documentation of system design findings.
• Assuring that users understand business system functions.
• Creating and applying diagrams that represent the flow, the process and the transformation of data within various systems.

The ideal candidate will have:

• BA/BS in Business Administration, Computer Science, Information Systems, or related field or equivalent work experience.
• 3 years of relevant experience.
• Experience in ServiceNow basic modules like incident, problem, knowledge, change, and request management.
• Requirement gathering, various testing, demo/training, virtual task board, Agile (Kanban knowledge preferred), automation test framework preferred.

Qualified candidates should APPLY NOW for immediate consideration!  Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thanks, and Regards

Ayushi Gupta

Team Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $50.00 to $57.00/ per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated® Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)a

Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.  

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Benefits:
401K, Employee Events, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid sick days

About the Company:
Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. 

Company Size:
10,000 employees or more

Industry:
Management Consulting Services

Founded:
1998

Website:
https://www.innovasolutions.com/