Team assistant

Innova Solutions is immediately hiring for a Support Team Assistant

Position type : Contract

Duration : 12 Months

Location : Pleasanton, California Onsite

As a(n) Support Team Assistant you will :

Hope you are doing well & safe.

My name is Wasim, and I am a HR Associate at Innova Solutions. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.

Please find the summary of the position. If you are interested in this opportunity, please contact me at ( 1) 412-763-1479.

Mogal.Akram@innovasolutions.com However, If you are not in the job market, feel free to forward this position to someone you may know to be a good fit for this role.

Role Description :

Job Title : Support Team Assistant

Job Location : Pleasanton, California

Job Duration : 12 Months

Onsite

Only on W2

Job Description :

The customer base continues to grow as does the need for continued and excellent customer support. We are looking for an individual to help with the administrative side of overseeing the support of customers encountering problems using the company's products primarily through our case management system Salesforce.

Ensuring that the support team has the assistance to manage the day-to-day administrative tasks.

Responsibilities :

Assign incoming cases to Support teams, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on case depth and severity.

Look for trends or higher priority issues that are being logged into the Support queue by product area

Assist Support Team with dashboard maintenance and customer follow ups

Run reporting on incoming volumes, clarifying statement usage and other management requests

Work with Engineering teams to help drive down JIRA backlog Required Skills / Experience :

Proven admin or assistant experience

2-3 years ideal relevant work

Excellent time management skills and ability to multitask and prioritize work

Attention to detail and problem-solving skills

Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations)

Excellent written and verbal communication skills

Strong organizational and planning skills

Proficient in MS Office

The ideal candidate will have : The customer base continues to grow as does the need for continued and excellent customer support.

We are looking for an individual to help with the administrative side of overseeing the support of customers encountering problems using the company's products primarily through our case management system Salesforce.

Ensuring that the support team has the assistance to manage the day-to-day administrative tasks.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Wasim

HR Associate

1) 412-763-1479

Mogal.Akram@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range* : Between $15 - $19 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS :

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

One of Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated® Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

Website https : / / www.innovasolutions.com /

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.

com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Last updated : 2024-08-03

Salary : $15 - $19