Hotel Banquet Server-- Innovation Hotel

Job Summary:

Under the general guidance of the Special Events & Catering Manager and Food & Beverage Managers, assists in ensuring the successful execution of all banquet events. Supervise, train and inspect the performance of assigned banquet staff, ensuring that all procedures are completed to the property’s service standards. Assist where necessary to create optimum banquet experiences for our guests.

Essential Functions

• Assist with the planning, organizing and execution of banquet functions including, but not limited to, breakfast, coffee breaks, meetings, luncheons, dinners, and cocktail receptions.
• Supervise food and beverage service throughout banquet functions to ensure highest levels of quality service and product quality are delivered.
• Meet host or meeting planner prior to the event in order to accommodate any need or additional requests.
• Attend BEO meetings to obtain information of upcoming contracted functions, as needed.
• Prepare floor plans of setup for events as needed.
• Organize and orchestrate any last minute changes or details to functions.
• Ensure highest levels of guest satisfaction throughout the meal service.
• Works closely with the Culinary Team, to ensure effective communication between the kitchen, banquets and other supportive departments prior to and during events.
• Conducts pre-function meetings with banquet staff.
• Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• Ensures event area set ups are accurate and presented in a timely manner
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Prepare payroll and gratuity reports as required.
• Proper closing of banquet checks with appropriate signature of approval as well as completing logbook at the conclusion of functions.
• Continuous monitoring of staff appearance, attitude, and degree of professionalism.
• Performs service recovery when required to ensure complete guest satisfaction.
• Ensure service safety by transporting all equipment in the proper manner. 
• Gather all equipment necessary to service a function and maintain a clear and immaculate service area.
• Understands Carillon Miami Wellness Resort’s menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Performs other job-related duties as directed.

Education, Experience and Skill Requirement

• Minimum of 2 years of progressive management or supervisory experience in banquet service, preferably in a luxury hotel environment. 
• Must be able to read, write and speak English. Bi-lingual (English/Spanish) preferred.
• Knowledge of Delphi, Excel, Word, ADP and Agilysys POS system.
• Professional demeanor appropriate for a luxury environment.
• Effective leadership and communication skills.
• Handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• ServSafe certified.
• Must possess a personable, cheerful demeanor, be well groomed and be able to remain calm under pressure.

Qualification Standards

Physical Demands

• Ability to lift 20 pounds or more
• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.