Titles Specialist (Vehicle Insurance Claims)

The Current Opportunity

Innovative Claims Services, a progressive industry leader that provides comprehensive and tailored services for the insurance and transportation industries, is seeking a Titles Specialist to work on behalf of our clients and support them throughout the claims process.

This is a critical role for the company and offers career and financial growth opportunities, as well as a path to leadership.

While prior experience in auto insurance claims, towing, transportation or storage services, customer service, or mechanical aptitude is a plus, No Experience is Required.

If you are serious about your career and looking for an opportunity and place to start leveraging your prior work or industry experience, administrative skills, and work ethic, READ ON to learn more about the company, role, and benefits & perks of working for ICS.

ICS The Company

Founded in 2006 (and growing ever since), Innovative Claims Service is a pioneer in providing consolidated insurance claims management services and is recognized as an industry leader and "game changer" in Claims Logistics management.

Our clients include some of the largest transportation carriers, self-insured trucking companies, and third-party administrators within the US, and ICS only continues to bring positive change to the insurance industry, transportation sector, and the handling adjuster and claims organizations.

ICS Company Culture

Central to Innovative Claims Service is or high commitment to:

INTEGRITY - In the work we do

VALUE - That we bring to our customers

URGENCY - In how we treat client requests

The Role

The Title Specialist assists in managing new title claims, following up on existing insurance claims and performing other tasks as assigned. Innovative Claims Service is looking for someone who is outgoing, detail-oriented, confident on the phone, able to learn quickly and work independently.

Essential Functions

• 95% Processing claims
• 5% Other administrative duties

Key Duties & Responsibilities

• Setting up title claims
• Collecting, reviewing, and scanning title documentation
• Requesting and following up to obtain necessary Title documents
• Preparing the title documentation to be processed at local and out-of-state DMV's
• Following up with DMV's on processing requests and delays
• Processing incoming salvage titles
• Sending salvage titles to appropriate owners and confirming deliveries
• Maintaining contact with clients and vehicle owners
• Building relationships with clients
• Researching new title laws and/or forms
• Updating claim files
• General office tasks, including but not limited to answering calls from clients and/or vendors, faxing documents, filing and copying as needed

Company Summary, Benefits, Highlights

In addition to joining an industry leader and growing team with multiple opportunities and paths for professional and financial growth, you'll enjoy many other perks and benefits, with just a few listed below.

• Option for a Hybrid work schedule after the first 90 days (3 remote, 2 in-office), flexible shift times, and more flexibility and freedom to support optimal work/life balance
• Casual, fun, friendly, and low-stress office environment
• Generous PTO (12 days year 1)
• Employer subsidized medical benefits and 100% 401k match
• Paved Paths For Fast Professional & Financial GROWTH!$!