Service Phone & Field Technician

Description

Job Title – Service Phone/Onsite technician 

Classification: exempt 

Salary: $55-60K

Reports to: Service Manager

Summary:

Industry leading, 40-year-old Buffalo Area arcade game manufacturing company seeks candidate for our service department which receives customer service calls globally for technical and mechanical phone support. 

Duties/Responsibilities:

· Receive incoming calls and emails from customers

· Provide technical support for Arcade Equipment

· Advise game setup and operations to customers

· Advise programming options for games

· Advise them on power requirement and game dimensions

· Recommend parts needed to support our games

· Follow through and resolve customer complaints on games 

· Ability to operator phone system. 

· Investigate and interact with various teammates to solve customer issues

· Ability to recognize frequent patterns of repetitive service issues and bring to supervisor’s attention

· Ability to comprehend board level operations: understanding of various circuitry and digital logic designs

· Must be able to travel domestically and internationally

Requirements

Required Skills and Abilities:

· Must be organized, proactive, have attention to details, and ability to multitask

· Possess technical aptitude to analyze the customers’ issue in a logical way.

· Must be able to understand schematics

· Able to operate phone system with extensions

· Desire to share, learn and grow your body of knowledge

· Excellent communication skills

· Excellent time management skills with a proven ability to meet deadlines.

· Good written and oral communication skills.

· Must have patience and be able to resolve disgruntled customers’ technical and mechanical issues in a professional manner

· Must be an active listener to understand customers’ needs

Educational and Experience:

- Associates degree in Electronics Technology or Equivalent a must

- Bachelors preferred

- At least two years’ experience in electronics, troubleshooting and service 

- At least two years of technical field experience needed

- Must be able to travel domestically and internationally (5-15% travel)

- Proficient with Microsoft Office Suite

Physical Requirements:

- Prolonged periods of sitting, standing, and walking base on daily duties

- Possibility of limited travel with advance notice

- Must be able to lift to 50 pounds at times.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 

Salary : $55 - $0