Front Office Assistant

Job purpose

To provide daily assistance in the front office offering professional representation of our company.

Duties and responsibilities

· Customer service

o Answer the phones, greeting customer at the front door, greet visitors, take their info, and direct them with corresponding staff.

o Checking in vehicles upon drop off, filling out corresponding paperwork

o Responsible for following up with clients after sales done to be sure that all product equipment is functioning the way it is supposed to and be sure the clients are satisfied

o Coordinate with Emergency any fab items that they will be needing for their upcoming builds and add to the schedule.

· Outside Services

o Coordinate with Shop Manager or their delegate the completion of items to go to powder coating, or other outside services needed.

o Provide purchase orders for outside services if help is needed

· Meetings

o Participate in weekly production meetings, outlining any issues that need to be on the agenda and e-mailing them one day in advance when applicable.

o Schedule, meetings as necessary regarding any items or issues that need to be addressed outside of the normal agenda

· Other activities

o Answer phones in a courteous and professional manner and transfer or take messages for the appropriate department

o Check in customer vehicles in a personable and professional manner as vehicles and customers arrive at the facilities for work.

o Coordinate as necessary installation work the relates to Manufacturing installation of the manufactured product.

o Collect vendor, customer information for general accounting.

o Send out order acknowledgements for manufacturing.

o Collecting job cards daily and input data

o Special task direct in helping any office staff and, or any part of our team.

Qualifications

Qualifications include:

• High School Graduate
• AA degree from an accredited college
• Proficient in spreadsheets.
• The ability to work with others as a team player
• Organizational skills
• 1-year minimum experience as a scheduler

Working conditions

This job requires the employee to work with customers inside and outside of the building in all weather conditions.

The job also requires the employee to be in a shop environment that includes sheet metal products, sharp objects, and large equipment. Employee needs to always remain on alert.

At times the employee may need to work extra hours at work or home to complete tasks that may not have been completed during normal hours.

Physical requirements

Although this position is not normally physical there may be times when shipments and packages are sent or received that can weigh up to 55 pounds. Care must be given by the employee to determine if they can handle the packages or need to ask for assistance.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Office experience: 1 year (Required)
• Quickbooks: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person