Airport Lobby Customer Service Supervisor
Job Posting for Airport Lobby Customer Service Supervisor at Innovative Handling Solutions, LLC
SUMMARY OF POSITION
An Airport Lobby Customer Service Supervisor oversees and directs que line staff to create an efficient flow of passengers inside of the terminal lobby. The supervisor is responsible for training, coaching, scheduling functions and supervising staff on duty. They work directly with TSA and leadership to ensure balanced lines at all checkpoints. Supervisors enforce all company and regulatory policies and promote a safe and pleasant customer experience.
JOB RESPONSIBILITIES
- Assist in directing passengers to most efficient checkpoint
- Coordinating staff in the appropriate locations to maintain balanced wait times
- Deliver new hire training
- Employee coaching and development
- Instructing staff to open and close queue stanchions as operationally necessary
- Assisting passengers with general airport questions
- Addressing and communicating to crowded lobby to convey necessary information
- Help keep lines separated and organized as they overflow from the queues
- Assisting with queue reconfigurations as daily needs require
- Assist HR and Managers with time and attendance duties
- Identify and report any abnormal operational complexities
- Enforcing company attendance/tardiness standards
- Promotes a safety-first mentality and safety reporting
- Able to perform under pressure and with large crowds of people
- Follow and comply with all federal, state, municipal, airport authority, and carrier rules and regulations
- Other duties as assigned
QUALIFICATIONS
- High School diploma or GED
- Ability to pass a criminal history background check
- Excellent customer service skills and strong work ethic
- Ability to work in both team-oriented environment and individually
- Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime
- Must be able to stand for extended periods of time while working
- Previous customer service experience
BENEFITS
- Paid Time Off
- Profit Sharing
- Free Parking
- Life Insurance
- Medical and Dental Coverage, HSA
Salary.com Estimation for Airport Lobby Customer Service Supervisor in Minneapolis, MN
$47,600 to $62,074
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Job openings at Innovative Handling Solutions, LLC
Innovative Handling Solutions, LLC
Minneapolis, MN
Full Time
Innovative Handling Solutions, LLC
Minneapolis, MN
Full Time
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