What are the responsibilities and job description for the Implementation Tech position at Innovien?
Job Description:
One of our Fortune 500 clients is looking for an Implementation Tech to help support & implement their ATM devices before they go into production. Must be willing to go onsite (2-3 days/week) to the financial customer’s labs in Birmingham, AL to ensure that all the ATM devices are working properly and efficiently for the customer’s standards. Apply today to connect with our team for more details!
Requirements:
• 3 years of supporting client applications, identifying software problems and debugging
• Experience configuring ATM’s or kiosk self-service devices
• Experience with Windows 10
o Experience installing and supporting hardware devices and drivers; configuring and troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; managing security—Encrypting File System (EFS), NTFS permissions
• Experience performing server side installs remotely with focus on security (hard disk encryption, working with solidcore, etc.)
• Strong communication and customer service skills
Nice to have:
• Financial institution or network switch ATM operational experience
• Knowledge and experience working with the CEN XFS ATM software specification
Responsibilities:
• Work with clients to install and configure new and existing products onsite at the customers lab
• Support QA in the end-to-end testing process for software under your stewardship as well as document changes in software
• Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.
• Preparation of software for distribution to customers or networks
• Ensure install ability through software distribution, full bare-metal installation, local updates, and support field organization as require during lab installations, certifications, & training
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