Patient associate
Job Posting for Patient associate at Inova
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling.
Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.
Job Responsibilities
- Expresses sincere concern and empathy when dealing with customer complaints.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods / styles.
- Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- May perform additional duties as assigned.
Additional Requirements
Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience
Education - High School diploma or equivalent
Last updated : 2024-05-23
Sign up to receive alerts about other jobs that are on the Patient associate career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Patient associate.
Click the checkbox next to the jobs that you are interested in.
-
Assessment and Diagnosis Skill
-
Income Estimation: $54,896 - $71,850
-
Income Estimation: $56,252 - $64,579
-
-
Counseling Skill
-
Income Estimation: $54,896 - $71,850
-
Income Estimation: $56,252 - $64,579
-
Job openings at Inova
Leesburg, VA
Part Time
Falls, VA
Full Time
Alexandria, VA
Full Time
Falls, VA
Part Time
Not the job you're looking for? Here are some other Patient associate jobs in the Ashburn, VA area that may be a better fit.
We don't have any other Patient associate jobs in the Ashburn, VA area right now.
Director, Oncology Patient Advocacy & Alliance - Breast & GYN Cancers
10000941 - Public Policy Associate Director, Gaithersburg, MD
Doctors Community Rehabilitation and Patient Care..., Lanham, MD