What are the responsibilities and job description for the Automotive Sales Associate position at Insight Global?
Must Haves:
- 3 years of professional working experience, specifically in a role where they had to provide great customer service to clients
- Experience working in a role where they had to properly document and file paperwork
- Must have GED or High School Diploma AND active driver’s license
- Must have a great upbeat personality and determination to get the job done
Plusses:
- Previous experience working in a dealership supporting operations
Responsibilities:
- Maintain internal and external dealership image to provide a clean, crisp, and inviting environment for DriveTime customers.
- Work the dealership workflow reporting daily
- Ensure inventory is properly merchandised and displayed for maximum customer appeal.
- Conduct routine vehicle inventory which includes front-line inventory and trade-ins
- Welcome customers by providing them concierge-level assistance.
- Direct customers by escorting them to the customer experience team.
- Process Title Packets, and documents while displaying excellent phone skills.
- Be flexible enough to organize and adapt daily work to changing situations and demands.
- Contributes to team effort by accomplishing related results as needed.
Detailed Activities to include
Operations: Check in Titles upon arrival, Process and package title work to send to 3rd party vendor, Break down and scan customers contracts into our internal system, Document audits to ensure all scans have been completed and are legible, Organizing and filing of our operations area
Inventory: Check in and inspect vehicles upon delivery, Print and place price stickers and buyer guides, Writing up vehicles for repairs and inputting into our system, Transporting vehicles to and from vendors for repairs, Maintaining a relationship and communication with our 3rd party vendors, Washing vehicles upon customer delivery, Starting and Driving inventory daily, Merchandising of vehicles on the dealership lot
Misc: Spot checking and ensuring that the dealership is clean and sanitized on a daily basis, Customer Service Greeting customers and answering phones
Job Types: Full-time, Contract
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: One location