What are the responsibilities and job description for the Benefit Support Advocate position at Insight Global?
Position: Annual Enrollment Benefit Support Advocate
Duration: 3-month contract with possibilities of extensions/perm (production based)
Start: 9/25/2023
Training Shift: 8am-5pm CST for the first 4 weeks (1 hour lunch unpaid)
- Will need to pass an assessment to graduate from training
- Instructor lead trainings
Production Shift: Can be assigned a shift anytime between 7 AM- 8 PM CST. They are scheduled for 8 & ½ hours with a 30-minute unpaid lunch
Training Pay Rate: $16.50
Production Pay rate: $18
Bonus Structure: Up to $500!
- Training Attendance- up to $100
$25 per week that you have perfect attendance- show up on time and work full shift scheduled.
- Production Attendance- up to $200
$50 per week that you are in production and have perfect attendance up to $200
- Retention Bonus- up to $200
$50 per week that you stay with the project up to $200 once in production
Must:
- 1 year of call center customer service experience (high volume environment) or hospitality/retail customer service experience
- Windows 10
- Microsoft office
- Computer-literate – able to manage multiple monitors & able to pick up new systems (ability to demonstrate that they have learned/mastered learning multiple systems)
- Positive attitude and ability to communicate effectively with all levels
- Strong problem solving skills and customer first mentality
- Ability to multi-task, listen, probe, research
- Comfortable in a fast-paced/high volume environment
- High School degree
Plusses:
- Employee benefits/provider services experience, healthcare, insurance, claims
- COBRA/Retiree processing experience (huge plus)
D2D:
The Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.
- 20-30 calls daily, 8-9 minutes on average per call (there will be a call guide to reference for client specific information)
- Understand reason for call (when is their annual enrollment date, dependent information)
- Collect information to authenticate call
- Advocate for employee on the phone
- Reference client call guides: There will be a call guide for each client
- Create case for new callers and log information
- 90% of calls answers can be answered on call guide
Job Type: Contract
Pay: $16.50 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- High Point, NC 27265: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
