What are the responsibilities and job description for the REMOTE Help Desk position at Insight Global?
JOB DESCRIPTION
One of Insight Global’s Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical support to all non-retail location users with technology needs. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The candidate will identify and investigate corporate associates' problems with their computer softwares including Windows, Office products, VM Ware and Computer hardware including desktops, laptops, tablets, and Macs. This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc.
This candidate must have excellent customer service skills and have prior experience troubleshooting and installing softwares.
MINIMUM REQUIREMENTS
- 1 years of experience with Level 1/helpdesk role where you were troubleshooting hardware, application and/or access related issues
- Experience with Microsoft Operating Systems
- Customer service specific call handling skills
- Has experience with similar technology (Point of sale, PC’s, Servers, Printers, Application support, ID Maintenance etc.)
- Previous Call Center Experience
DESIRED SKILLS
- Call Center Experience in Technical/Retail Specific
- Industry Experience (Technical Helpdesk, 5 Years)
- Applicable Certifications (A , MCP)
- Applicable Degree (IT)
