Salary Job Openings

Remote Production Support Analyst

Insight Global
Remote in Hartford, CT Full Time
POSTED ON 9/21/2022 CLOSED ON 12/6/2022

Job Posting for Remote Production Support Analyst at Insight Global

JOB DESCRIPTION

A large healthcare client is looking for a Production Support Analyst with Salesforce Admin background. This person will be joining the production support team. They will be responsible for pulling Service Now tickets and responding to Salesforce related tickets. Most tickets will be data related, ie: inaccurate member data or data not flowing between systems correctly. They will be responsible for roughly 7/8 tickets a day. They will work with vendors to prioritize incidents and follow up until resolved.

MINIMUM REQUIREMENTS

  • API testing experience
  • Experience with SQL queries
  • Experience with Agile (ideally SAFe)
  • Exposure to a Production Support/Help Desk type environment


DESIRED SKILLS

  • Healthcare experience
  • Salesforce Certification
  • Experience with Salesforce as an Admin, Developer or Analyst
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Salary.com Estimation for Remote Production Support Analyst in Remote in Hartford, CT
$48,593 to $62,533
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