Night Audit/Front Desk Agent

Insignia Hospitality Group

Where hospitality begins!

Purpose: To Inspire Every Day

Mission: Create Great Hotel Experiences First

Vision: Do Hospitality Great

Our team is dedicated to helping hotels run smoother, provide better service, and increase their profits. We believe that integrity, honesty, and community are the keys to creating better hotels and maximizing investments.

The secret to our success lies in our combination of innovation, experience, and values. We truly believe creating better hotels starts with the right people. This is why we continually look for people who share our values and dedication to quality, integrity, and community.

The Insignia Hospitality Group is dedicated to empowering out leaders to adapt to industry changes. We partner with major industry players to build and maintain a successful portfolio for our owners and investors. Working with us allows you to maintain your independence while benefiting from strong partnerships and industry expertise

At Insignia, we believe a healthy community-oriented company culture is the backbone of a successful business. Happy employees who enjoy the work they do result in satisfied customers who return to our hotels again and again.

JOB DUTIES:

1. Keep accurate accounts of cash, checks and charge transactions.

2. Responsible for calculating daily deposits, daily adjustments, and all other
transactions for day. Ensures accuracy of reports.

3. Daily management of paperwork.
a. Occupancy report, guest list, cash drawer summary, balance sheet, account
summary, history file and housekeeping report
b. Complete report summary and audit procedures for the day
c. Balance entries and record financial transactions
d. Record transactions to pertinent month-end report

4. Check room charges and rates for accuracy and make sure the register equals
starting drawer.

5. Monitor room availability.

6. Block rooms and handle special requests.

7. Offer and properly record requests for wake-up calls.

8. Have a thorough knowledge of all emergency procedures and how to follow
the steps.

9. Sort, wash and fold linen. Keep front desk, back office, lobby and all public
areas clean at all times. Keep coffee, tea and water filled at all times in
breakfast area

10. Prepare breakfast / coffee and replenish as needed.

11. Perform all duties as Guest Service Agent.

12. Interact with guest for guest stay feedback and maintaining hotel service
scores.

13. Being part of team to maintain high guest service scores.

14. Perform all other duties as requested by Supervisor or Manager

Basic Criteria: Must have strong mathematics background. Strong
communication skills and be well organized.

Weight Requirements: 40-60 pounds for push/pull and lifting.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person