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Job Type: Full-time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200
Paid training begins May 6th
Compensation: $17 hourly, performance bonus eligible post 60 days (not sales-based)
Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within one month of start date, and paid company holidays
POSITION OBJECTIVE
This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette. The ideal candidate has previous experience in all position requirements and will show a high-energy work ethic.
QUALIFICATIONS
The ideal candidate would typically have:
The ideal candidate must possess:
Equal Opportunity Employer M/F/D/V
Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company
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