Network & Systems Administration Manager

The Network & Systems Administration Manager will work closely with cross functional teams across the company to design, champion, deploy and support enterprise level technologies and business solutions. This position will have expertise in Microsoft Cloud, or multi-cloud technologies, development, and infrastructure as a code. This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time. This Manager level role but will be an individual performer position and will not be managing a team.

 

RESPONSIBILITIES

• Lead and continually improve infrastructure designs through research and adoption of new products and automation technologies for the purpose of lowering cost, easing management burden, or providing performance improvements.
• Identify, gather, analyse, and automate responses to key performance metrics, logs and alerts.
• Provide subject matter expertise for Microsoft Azure, O365 automation, DR/BC
• Work with development teams to create SLI/SLOs.
• Perform common system administration tasks leveraging Terraform, Ivanti, New Relic, Opsramp, Rubrik and other technology platforms as necessary.
• Perform upgrades of infrastructure and services via automation\Infrastructure as code (IaC).
• Leverage previous experience integrating cloud and on-premises solutions for a hybrid data center environment.
• Perform scripting and modify scripts for operational stability and automation of manual tasks (PowerShell and bash in particular).
• Support integrations between third party tools such as ServiceNow.
• Assist in real-time troubleshooting of cloud-application issues.
• Provide leadership on designing, building, and maintaining company level computing standards and processes.
• Provide backup and recovery operational standards that tie to the company’s disaster recovery plan.
• Ensure 24x7 operations of mission-critical systems including cloud platforms, IaaC, and Active Directory.
• Work with Information Security to ensure data security for production, staging, and development environments.
• Provide service support by participating in regular on-call shifts responding to service issues.
• Ensure compliance with PCI policies.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Required 4 years degree in IT or related field or equivalent experience.
• Minimum 5 years of experience in cloud infrastructure and\or DevOps.

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

• Experience with management and support of Windows, Azure Cloud, AWS Cloud, Google Cloud platforms, and Globalscape.
• Experience with Azure Services like ADLS, AKS, EventHubs, Functions and monitoring metrics around these services. 
• Experience migrating data center workloads to an enterprise cloud platform.
• Experience with Hypervisors, System Center, Active Directory, Group Policy, and RBAC in cloud platforms.
• Experience administering, maintaining, and automating Office 365, with an emphasis on automation.
• Experience with cloud-based WAFs (like Cloudflare) and troubleshooting e-commerce platforms.
• Experience with PowerShell, VB script, Python or other batch scripting technologies.
• Experience supporting 24x7x365 data center and cloud operations.
• Understanding of mature Enterprise processes, Change Control, Release Management, and Governance.
• Working knowledge of virtualization technologies, DR and BC.
• Experience with Infrastructure as a Code utilizing an industry-standard toolset such as Terraform.
• Hands-on experience with Microsoft Azure is required.
• Expert-level debug/troubleshooting skills.
• Able to pick up and learn new AWS/Azure technologies and create internal training documentation.
• Experience with enterprise applications (support, and troubleshooting).
• Experience with observability platforms like New Relic. 
• Experience with Data workflow management platforms like Airflow. 

 

This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.