Community Manager

Company:

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Job Summary:

The Community Manager is responsible for day-to-day operations of a manufactured home community. This jobholder must execute their duties efficiently, professionally, and in a profitable manner to achieve set goals in customer satisfaction, occupancy, delinquency, community appearance, sales, revenue generation, and cost control. This team member upholds high standards, with unyielding dedication and integrity to promote positive relationships with our residents, investors, employees, and vendors. The Community Manager also provides caring involvement and good citizenship resulting in shared values, objectives, trust, and respect. This team member must have excellent communication and listening skills and consistently persevere in accomplishing tasks or objectives with a sense of urgency about getting results. Additionally, the Community Manager must be able to work flexible, non-traditional hours as well.

Duties/Responsibilities:

· Clarifies, prioritizes, manages, and resolves resident and guest concerns to provide superior service.

· Composes and issues legal notices to residents in a timely fashion for violating community policy (i.e., pets, pending eviction warnings, home site maintenance, parking, and speeding ordinances, etc.).

· Orders or directs the ordering of goods and services needed to operate and maintain the community and negotiates the vendor service contracts.

· Reviews, approves, and processes all community invoices for payment.

· Maintains organized and complete resident, vendor, and home site files, collects rents and other charges, delivers timely rent increase notices, and manages timely evictions.

· Supports coordinated resident events (i.e., holiday parties, summer picnics, Girl scout/Boy Scout meetings) and mediums of communication (i.e., newsletters, coffee/hostess hours) reflective of residents’ preferences.

· Oversees or assists in general maintenance and maintenance operations in the absence of a maintenance supervisor.

· Cleans, maintains, repairs, and paints community common areas and infrastructure as needed.

· Conducts annual and resale four-sided home inspections, examining the home and home site to identify any violations for follow-up.

· Maintains and repairs all electrical, plumbing, HVAC, irrigation, swimming pool systems and small engines system(s).

· Fully learns and utilizes automated systems, including, but not limited to, Manage America (MA), Clicktime, and the Company website.

· Accurately enters data into management software systems and pulls and analyzes reports to take appropriate action to meet all Company objectives.

· Maintains sales environment, inventory, and branding utilizing Company set standards and approved signage.

· Delivers sales presentations, including community tours, to prospective residents.

· Understands and communicates the benefits of the “Inspire Smart Buyer” rental conversion program to maximize success.

· Reviews and follows up on secret shopper reports to coach individuals on enhancing the customer experience.

· Remains current on residents’ needs and preferences, industry trends, market activities, and competitor actions to create reliable sales forecasts and opportunities.

· Submits home purchase information on all lender repurchase agreements (repos) to the Regional Manager (RM) when homes have been abandoned.

· Notifies RM of any community homes that a lender or resident is planning to move out of so that a purchase offer can be made immediately.

· Refurbishes repossessed homes within budget to meet high quality, code-compliant standards in a timely fashion.

· Sends home purchase requests to RM with completed information on refurbishment costs and miscellaneous expenses.

· Completes appropriate purchase order changes as agreed upon with RM to ensure accurate and complete information.

· Controls operational and capital expenditures and takes advantage of revenue generating and cost saving opportunities to achieve community financial objectives.

· Reviews monthly variances with regional leadership and makes mid-course corrections where necessary to achieve set financial goals.

· Demonstrates strategic thinking skills by considering what is best for the Company, employees, investor(s), community, and residents.

· Orients and provides employee training(s) and schedules and assigns employee tasks in accordance with Company and community set goals and standards.

· Assigns performance expectations, monitors progress, measures the employee's success in meeting job goals, and provides recognition and feedback to improve performance and Company retention.

· Plans and implements development activities to promote employees’ career paths.

· Develops and promotes a team effort that integrates the efforts and talents of team members while actively listening to differing perspectives and confronting negative attitudes and behaviors to build commitment and morale.

· Leads in creating and fostering a culture and practice that gives priority to exceptional courtesy and customer service in all interactions, including the most challenging.

· Assumes and performs other duties as assigned or apparent.

Required Skills/Abilities:

· Strong organizational and scheduling skills with meticulous attention to detail.

· Excellent analytical, interpersonal communication, and time management skills.

· The ability to create and maintain positive, productive relationships with all residents in the community as well as with Homeowner's Associations (HOA) and local government.

· The ability to work well under pressure and manage multiple projects simultaneously with priority based upon deadline(s) and residents’ needs and preferences.

· Must be able to develop relationships, credibility, and rapport when relating to others in an honest and straight forward manner to further cooperation, trust, and respect.

· Must have a strong focus on customer service, consistency, respect, and integrity to be able to keep resident and Company information confidential, consistent with Company values, and continuously demonstrative of sound business ethics.

· Outstanding problem-solving skills to minimize delays or problems effectively under little or no supervision.

· The ability to work well under pressure and balance multiple priorities and assignments simultaneously when faced with controversial issues to meet pressing time demands.

· Proficiency with computer software and Microsoft Office Word and Excel.

· The ability to think, work, and make effective, independent decisions based on sound, reasonable judgment.

· Must have a cooperative attitude and the ability to work well in a team by productively participating in meetings, helping others achieve team goals, and working on a variety of other assignments to meet set team objectives.

· Must be adaptable and flexible and be able to motivate others energetically and empathetically.

· Bilingual fluency is preferred, though not required.

· Superior perseverance, work ethic, and tenacity when accomplishing tasks or objectives.

· Must have the ability and desire to be a servant leader and demonstrate strong, engaging leadership, facilitation, and training skills to capture the attention of the audience and ensure content retention.

Education and Experience:

· A high school diploma or equivalent is preferred.

· One plus year of related experience and/or training in a related field is required.

· Experience working with the local community and/or in the manufactured housing industry is a strong advantage.

Physical Requirements:

· Prolonged periods of sitting, using hands and fingers, standing, walking, kneeling, and reaching or lifting with hands and arms.

· Must be able to regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

· Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Conroe, TX 28306: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location