Title: IT Service Desk Tier 1
Location: Westmont, IL
Duration: Contract to Hire
Compensation: $25-30hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Teammates will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests. Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. This position requires dedication, strong attention to detail, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service. Teammate should possess basic technical acumen with the ability to pick up new skills and knowledge (i.e. product and inner working of software and hardware,) and possess the ability to apply learnings gleaned from technical training.
Responsibilities:
Skillset / Experience:
Our benefits package includes:
Job Types: Full-time, Temp-to-hire
Pay: $25.00 - $30.00 per hour
Benefits:
Experience level:
Schedule:
Experience:
License/Certification:
Ability to Relocate:
Work Location: In person
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