What are the responsibilities and job description for the UC/CC Technical Support Engineer position at INSPYR Solutions?
Title: Voice Engineer
Location: Durham, NC
Duration: 36 month contract
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the US. Candidates represented by sub-vendors will not be considered for this position.
Qualified candidates may send a copy of their resume (Word Format) to Slater Davidson at sdavidson@inspyrsolutions.com.
Job Description:
Inspyr Solutions is seeking a Voice Engineer for one of its premier clients in Durham, NC. This Engineer will be responsible for monitoring and troubleshooting Avaya communications solutions for a federal government entity. This position will mostly be remote except for occasionally supporting a local data center (candidates must be local to Raleigh-Durham, NC).
Responsibilities
Skills & Competencies
Our benefits package includes:
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Durham, NC
Duration: 36 month contract
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the US. Candidates represented by sub-vendors will not be considered for this position.
Qualified candidates may send a copy of their resume (Word Format) to Slater Davidson at sdavidson@inspyrsolutions.com.
Job Description:
Inspyr Solutions is seeking a Voice Engineer for one of its premier clients in Durham, NC. This Engineer will be responsible for monitoring and troubleshooting Avaya communications solutions for a federal government entity. This position will mostly be remote except for occasionally supporting a local data center (candidates must be local to Raleigh-Durham, NC).
Responsibilities
- Monitoring and troubleshooting of an Avaya Communications Solution including CS1K, Session Manager, System Manager, Avaya Messaging,
- Provide Tier 3 support for implementation, incident resolution, daily maintenance routines, patching, and upgrades.
- Interacting with customer representatives to gather information and provide status updates.
- Interacting with Tier 4 engineers for escalation.
- Ticket updates
- Process documentation
- 3 years’ experience supporting Avaya Aura solution components.
- Avaya System/Session Manager, CS1K, Communication Manager (CM), SIP/DS3s/PRI, NetIQ, Checkpoint Firewalls, and data switches
- 5 years’ experience in VoIP and SIP technologies
- 3 years’ experience with NetIQ monitoring solution
- 3 years’ experience with Operating systems, Linux, and Windows
- Experience with Avaya Contact Center a plus
- Experience with ticketing systems such as CAPRS and Remedy
- Experience working with a government agency is a plus.
Skills & Competencies
- A bachelor’s degree or Avaya certifications
- Excellent communications skills
- Proficient in the use of desktop applications and collaboration tools
- Must be able to obtain Public Trust Level 1 clearance.
- Knowledgeable in solution security, component certificates, single sign-on, DHCP, AD
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
About the Company:
INSPYR Solutions
About INSPYR Solutions
As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Company Size:
500 to 999 employees
Industry:
Telecommunications Services
Founded:
2006
Website:
https://www.inspyrsolutions.com/
Salary : $50 - $55
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