Print Shop Manager

About us

Instant Imprints is the industry leader in promotional advertising products, and we are hiring!

We are a small business located in in Moon Township, PA. We are in a competitive, fast-paced industry and our goal is to work collaboratively with our clients to be their one-stop shop for all their printed product needs.

We decorate shirts, hats, golf balls, coffee mugs, signage, banners, vehicles, windows, and just about every other object you can imagine that would help our clients increase their visibility to their clients.

If you are looking for a creative, engaging, challenging work environment where you can be rewarded for your work, please apply.

SUMMARY:

Create a TRULY superior customer experience with each customer by providing efficient and effective service to meet and exceed expectations. Understand the critical nature of a service-first mentality.

Manage all aspects of the shop operations to achieve our service goals, including running printing equipment, assuring proper supply, and directing staff in efficient use of time and resources.

This position is full-time.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Smile. Greet customers and determine how to exceed their expectations.

· Deliver exceptional customer service through customer interaction and quality product delivery.

· Record all sales transactions in ShopVOX and accurately process cash, check, money orders and credit card transactions. Print reports as requested.

· Communicate effectively with staff members and achieve team cohesiveness.

· Detail orientation – follow-up on all inquiries and manage order flow to ensure all details for each order are addressed.

· Ability to problem solve and work through complex situations both independently and as part of a team.

· Ability to absorb new information quickly and efficiently.

· Operate all other software packages as needed. Familiarity with Microsoft Word & Microsoft Excel.

· Take responsibility for merchandising the Center, including stocking shelves with sample products, ensuring a clean and orderly appearance of product.

· General housekeeping duties.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Minimum 4-5 years experience in a print shop environment. Experience running print equipment.

2 years successful customer service experience in a retail environment or an environment in which high attention-to-detail was required.

2 years successful leadership experience.

Computer experience is a must, including the ability to type quickly and accurately.

Experience coordinating information between multiple persons within an organization a plus.

Ability to manage multiple time-sensitive projects simultaneously without missing deadlines.

Language Skills:

· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

· Excellent verbal and written communication skills.

Other Skills and Abilities:

Ability to stand for extended periods of time.

Ability to lift up to 50 lbs.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No nights

Experience:

• Print Shop: 5 years (Preferred)
• Leadership: 2 years (Preferred)
• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20 - $24