Salary Job Openings

SBA Program Case Manager (IDPL) - Career Pathways

Instituto del Progreso Latino
Instituto del Progreso Latino Salary
Chicago, IL Full Time
POSTED ON 4/7/2024
SBA Program Case Manager (IDPL) - Career Pathways

COMPANY DESCRIPTION
Instituto del Progreso Latino is a community organization whose mission is to contribute to the fullest development of Latino(a) immigrants and their families through education, training and employment that fosters participation in the changing U.S. society while preserving cultural identity and dignity. Founded in 1977 to help Latino’s learn basic skills, pass the civil service exam and obtain higher paying post office jobs, Instituto has grown to a flourishing educational center serving over 14,000 Chicago families per year.

POSITION DESCRIPTION
The Southern Border Asylum Program Case Manager reports to the Director of the Income Supports Program. This position is responsible for providing education, navigation, and case management to support low-income, limited English-speaking immigrant community members to access a full range of public benefits and related services. The SBA Program Case Manger will assess each individual and/or family to screen their eligibility to access public aid benefits and other social services. They will link participants with the Department of Human Services offices, other public benefit agencies, academic institutions and CBOs to receive the necessary services that will fulfill their most immediate needs. The case managers will offer follow-up services to the program participants to ensure the benefits applied for were received and will act as liaisons with IDHS and other agencies to obtain information about each individual case in efforts to resolve their cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Complete the intake assessment forms with the migrant community members that need services.
  • Provide navigation support to eligible immigrants and refugees.
  • Conduct a thorough screening of applicants to determine their eligibility to apply for public benefits, emergency cash assistance, utility services, rental assistance and any other needed social services.
  • Assist applicants in completing applications for the full range of public benefits, including Medicaid, All Kids, SNAP, Benefit Access, VTTC applications and other appropriate services
  • Advise participants on available benefits, from both, public and private sources, appropriate to their individual situation and eligibility criteria.
  • Assist community members with interpretation services and/or translation of critical documents from English to Spanish and vice versa.
  • Follow-up on pending casework and maintain communication with clients via phone, email or text regarding missing documentation necessary for submission of application.
  • Serve as a liaison and advocate for participants with the Illinois Department of Human Services and other agencies, as needed, for cases that need additional intervention.
  • Advocate and mediate with DHS and other agency staff to help community members understand eligibility criteria, problem-solve, and maintain benefits once received
  • Advocate for clients with regard to financial, state/federal benefits, housing, education, and child care issued that need advocacy services.
  • Provide information and facilitate referrals for community members to other critical supports.
  • Maintain status updates of each client’s application, enrollment and redetermination processes.
  • Maintain objective, comprehensive, qualitative and timely case notes on participants.
  • Record services provided and corresponding case notes and outcomes data into Salesforce and all other funders data tracking systems on a timely and accurate manner.
  • Generate and submit accurate monthly and quarterly funders reports.
  • Maintain program participant files neatly organized ensuring they follow funders policies to be audit ready at all times.
  • Manage relationships with local benefits agencies and cultivate new partnerships with other resource organizations that offer different services than Instituto to maintain a directory of service agencies in Chicago and surrounding suburban areas.
  • Stay informed of evolving benefits eligibility guidelines that affect the migrants’ eligibility for services.
  • Participate in funders and other stakeholders’ meetings as required.
  • Participate in organizational staff development and team building activities.
  • Ensure accurate and timely data collection and reporting, following guidelines.
  • Safeguard community members’ confidentiality at all times; maintaining secure record-keeping of files and disclose sensitive information only if required.
  • Maintain a well-organized database system of all program participants.
  • Facilitate weekly Career Pathways program orientation sessions as needed.
  • Participates in community outreach efforts and must maintain a flexible schedule to attend community events, committee meetings and special events, as needed.
  • Must travel between Instituto and shelter sites to perform work duties, to meet with program participants, or drive them to different appointments.
  • Work with clients from a wide variety of age groups, backgrounds, and personal experiences to help them find the resources necessary to meet their immediate needs.
  • Perform other responsibilities as assigned by the program supervisor.

QUALIFICATIONS
  • Bilingual proficiency in Spanish and English is required to provide language interpretation and translation for clients with limited to no English communication abilities.
  • Associates degree is preferred, or have 2-3 years of experience as a career advancement coach/case manager or work experience in a related field.
  • Ability to work with immigrants and to build trust.
  • Exceptional multitasking skills and ability to work under pressure.
  • Dependable and punctual, have flexibility to work weekends or a rotating schedule if needed.
  • Solution-oriented mindset; demonstrated ability to take initiative, critically analyze issues, and advance innovative solutions.
  • Basic computer proficiency required; experience with Microsoft and Google suites strongly preferred; experience using Salesforce for case management is a plus.
  • Possess strong customer service and telephone skills.
  • Ability to maintain a high sense of confidentiality.
  • Ability to work with individuals of different cultural backgrounds.
  • Be a team player and a multi-tasker, with proven ability to demonstrate a high-performance work ethic when working under minimal supervision.
  • Ability to adhere to deadlines, react to unpredictable events quickly and efficiently, be resourceful, manage conflict and challenges in a calm and positive manner.
  • Excellent time management and organizational skills, and the ability to prioritize multiple projects and deadlines
  • Ability to maintain professional composure under pressure.
  • Flexibility to work some evenings and weekends is required, including participating in funders workshops and outreach events is needed.
The above is intended to describe the general conditions and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

PHYSICAL DEMANDS
The nature of this work requires the ability to operate standard business office equipment to effectively communicate and exchange information.

WORKING CONDITIONS
The majority of the work performed for this position is in a general office environment. It requires the availability to work extended and non-traditional hours to perform the job duties. It also requires participation and attendance to the organization’s sponsored events and meetings during non-regular business hours, as well as commuting from site to site to perform this work.

Instituto del Progreso Latino is an Equal Opportunity Employer

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$41,145 to $52,338
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