Underwriting Assistant - Commercial Lines

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Underwriting Assistant will support a team of Underwriters through various account management activities. This position is responsible for contributing to the profitability and revenue goals of the department through individual account underwriting support. This position exists to provide excellent customer service to internal and external customers while ensuring that policies are processed accurately and efficiently.

WHAT YOU WILL DO

Supports the Underwriters through account management assistance.

• Collects account and insured information by communicating directly with agents on behalf of underwriters as needed.
• Performs tasks to directly support the underwriting staff during such stages of the process as pre-quote, bind and post-bind type tasks for new business, renewals, and mid-term changes.
• Collaborates with underwriters and agents as needed to communicate account status and complete outstanding subjectivities.
• Communicates with underwriters to confirm binder and policy issuance instructions for policies and midterm change requests.
• Adheres to all service standards by creating and delivering policies in an accurate and timely manner. Processes subsequent endorsement activity and renewal processing.
• Generates and delivers renewal solicitation and non-renewal letters based on instruction from underwriters.
• Manages and prioritizes workloads to meet due dates.
• Ensures accurate electronic file maintenance.

Provides excellent customer service to both internal and external customers.

• Responds promptly to all internal and external customer requests.
• Fosters strong relationships with agency staff and consultative in nature.
• Responds to simple inquiries from agency staff and within letter of authority.
• Completes other underwriting account support tasks with minimal supervision as per company guidelines.
• Supports the team in achieving department goals.
• Duties may include any reasonable Company- related assignments as directed by Management.

WHAT YOU BRING TO THE ROLE

• High School Diploma or GED required.
• Minimum 1-3 months related experience and/or training; or equivalent combination of education and experience required.

KNOWLEDGE AND SKILLS

Organizational skills with the ability to effectively handle multiple assignments, prioritize work, and meet deadlines in a dynamic and results driven environment. Ability to work independently as a member of a team. Ability to collaborate successfully in various settings. Knowledge of Commercial Lines coverages (CAP, Property, GL, Excess, and WC) preferred. Highly motivated with initiative, and a proactive approach to deliverables. Knowledge and working understanding of business and financials concepts. Proficient analytical skills. Ability to work in a detail-oriented environment. Strong written and verbal communication skills in a variety of settings. Customer centric mindset to service and resolution. Proficient in Microsoft products and ability to quickly master proprietary and vended software applications. Ability to master and apply new knowledge. Ability to write short correspondence and memos.

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Education

• High School or better