Product Owner - Claims

JOB PURPOSE
The Legacy Claims Product Owner coordinates with the Head of US Claims Operations to assist in establishing the relationships between North America Legacy Claims, its business partners, and vendors.

KEY RESPONSIBILITIES

• Works with manager to deliver tactical operations optimization through return on investment and cost-benefit analysis
• Aides in developing the strategy to optimize existing portfolios and co-ordinates Claims activities to implement new portfolios
• Operates as a lead as needed or subject-matter expert from initial evaluation to final operational stage, including the transition into “business-as-usual”
• Helps set strategic priorities for Claims
• Assist in developing the metrics to determine the ROI for new system and process implementation
• Engages with the leadership team to outline and communicate the strategic advice to Claims’ business partners on vendor and portfolio establishment and management
• Acts as project manager, analyst or subject-matter expert for cross-department projects assigned to you that impact the Claims. Projects may include reporting, systems configuration, loss fund establishment, service level standards and other logistics.
• Develops and supports continuity plans that may impact stakeholders and business partners
• Vendor Management and Partnership:
• Help to foster collaboration and maintain vendor partnerships through contracts that solve near-term opportunities which align with the strategic vision of the Claims department.
• Actively manage the vendor and portfolio onboarding plans
• Continuously seek to minimize risk by developing and implementing vendor and portfolio onboarding plans and ensure regular and accurate communication to stakeholders
• Plan, schedule, monitor, and report on activities related to Claims portfolios and vendor relationships
• Provide operational expertise/training/oversight to vendor partners and Claims associates as needed

SKILLS / KNOWLEDGE

• Passion drives you to do the right thing. Always.
• Inquisitiveness
• Continuous improvement mindset drives your thoughtful and well-reasoned decisions and project planning
• Experience with SLA and SOWs is critical
• 5 years prior experience in an agile environment
• Moderate (3-5 years) background in change management, including obtaining executive sponsorship, understanding behavioral change, and business case presentations
• Start-up operational experience a strong plus
• You embrace the variety of work – great and small – as an operational leader
• Possess a comprehensive understanding and knowledge of claims handling, vendor oversight and relations, claims operations and compliance
• Excellent stakeholder management skills, ensuring all aspects of projects are well-communicated and instills confidence in both internal (M&A, Actuarial, Finance and executive management) and external stakeholders and partners
• Excellent written and oral communication and presentation skills
• Excellent collaborative style and facilitation skills, with ability to flex depending on audience
• Ability to influence, motivate, guide, and rally the project team to an on-time delivery with limited risk and while delivering business valued functionality with little guidance
• Intermediate or advanced skills in Microsoft Office products (Excel, Outlook, Power Point, Word, Sharepoint, PowerBI)
• SQL server experience preferred

EXPERIENCE

• 5-7 years of successful claims handling and operational experience or equivalent combination of education and experience
• Broad experience across multiple Claims lines of business
• Relevant experience in claims handling and customer/vendor/portfolio management experience in the handling and/or management of claims
• TPA oversight and/or management experience
• Project or program management experience strongly preferred
• People leadership experience preferred

EDUCATION

• Bachelor’s degree or equivalent work experience
• Successful achievement of industry designations (CPCU, ACP, ARC, CCP, MCM, AIE, CIE) a plus
• PMP, PMI-ACP certification or SAFe certified (or other scaled agile frameworks) a plus