Quality Management Specialist - Full Time - Flexible

JOB TITLE: Quality Management Specialist
CLASSIFICATION: Full Time, Non-Exempt
PROGRAM/DEPARTMENT: Quality Management
IMMEDIATE SUPERVISOR: Director for Quality Management

POSITION SUMMARY: Ensures the regulatory compliance of all provision of services by investigating, documenting and resolving Quality Management (QM) concerns; performing ongoing observation and assessment of service delivery; providing instruction, feedback and support to staff/ management. Maintains integrity of the investigative process and treats all interviewees with dignity, respect while maintaining confidentiality. Ensures continuing improvement of the QM Department by monitoring and communicating needs while working cooperatively with QM team to provide outcomes of investigations.

QUALIFICATIONS:Minimum Education, Training & Experience:
Bachelor’s Degree
Two (2) years’ experience working in the Human Services field
Or
Associate’s Degree
Four (4) years’ experience working in the Human Services field
Or
The equivalent combination of education and experience

Preferred Education, Training & Experience:
Experience completing investigations

ESSENTIAL SKILLS AND ABILITIES:
Ability to work a flexible schedule, which could include some nights and/or weekends
Valid New York State Driver’s License that meets agency requirements
Ability to effectively communicate verbally and in writing including with members of management
Ability to accurately and effectively interpret and communicate technical and regulatory information
Ability to provide formal and informal instruction and training on a variety of topics
Ability to maintain confidentiality in all dealings with staff during the investigative process.
Ability to prioritize in order to complete multiple tasks in a quality and timely manner
Ability to work with various electronic systems including Microsoft Office applications
Demonstrates knowledge of OPWDD Regulations, including 633 and 624/625, and the ability to interpret said regulations.

SALARY:
$22 per hour starting rate

Full Job Description Available Upon Request

Benefits – Intandem Contact us for more Information

An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or protected veteran status, and will not be discriminated against on the basis of disability.

Salary : $22