Business Process Owner

The Business Process Owner (BPO) plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. The BPO understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision. The BPOs also understands the technology that support the core business processes to guide enhancement of the technology product based on value for internal and external customers.

Salary: $65,000/Annually
 
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES

The Business Process Owner responsibilities include but are not limited to:

• Possesses in-depth working knowledge of all end-to-end business processes within the overall business domain.
• Creates process inventory and develops business process documentation. Works with other stakeholders to develop process maps of how processes feed into each other and what inputs or outputs are involved to provide visibility into how processes operate, what groups are affected and who should be alerted of problems.
• Performs ongoing analyses on business processes related to productivity, quality, costs, and time management.
• Ensures business process documentation is updated as processes evolve.
• Analyzes the performance of processes by understanding control limits, monitoring key performance indicators and advising Business Owners of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies business process risks by using established methodologies and recommends control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.
• Develops communication plans for customers and internal partners on process changes. Liaises with the Operations training team and Business Owners to assess end user training needs and provides input for developing training content for all processes across the business domain.
• Ensures alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.
• Uses reporting, data, and analytics to measure process performance, deliver process operational efficiencies, and advise key partners.
• Supports development of business cases and ROI with business owner and process improvement engineers.
• Designs and documents new business processes in partnership with key stakeholders. Proactively assesses and identifies up and/or down-stream impacts to business processes and technology as a result of a new process or process change.
• Leads the tracking, prioritization, and approval of change request tickets. Works with IT Product/Application Owners to define requirements and user stories and successful implementation of the change requests including coordination with stakeholders throughout the organization in the training and operations of the changes.
• Provides input on user experience and design by working with end users to test product features and defining acceptance criteria for the development team.
• Integrates insights from customers conversations, stakeholder feedback, and competitive research to identify process improvement opportunities.
• Other duties as assigned.

What will you learn in the first 6 months?
• Integra Partner’s business model and its role in providing health care services to our customers
• In-depth understanding of Integra Partner’s business domains and processes and technical systems that support our core operations.
• Working knowledge of Integra Partner’s business process management tools.
• Understanding and alignment of the Business Analysis and Process Improvement department’s strategic and tactical goals with organizational and business priorities.

What will you achieve in the first 12 months?
• Complete end-to-end business process mapping for assigned business processes such as Order Management, Claims Operations, Provider Contracting Operations, Utilization Management or Customer Service
• Development and implementation of a prioritized roadmap for process improvement
• Implementation and maintenance of a mature-state change request management process
• Well-functioning process to liaise with the training team on developing new/updating existing training content based on business process changes

EDUCATION:
• Bachelor’s degree in business, information technology, or related field required
• Master’s degree in business administration is preferred
• At least three (3) years in business process management, or product management in managed care or insurance with working knowledge of product and project management principles

EXPERIENCE:
• Experience in business management software and tools
• Experience in change request management and release management
• Experience building and implementing processes and building products with software development teams.
• Effective communicator who is comfortable talking to a wide range of stakeholders from technical staff to executives to understand their needs and distill insights that drive product strategy.
• Experience with customer journey mapping development.
• Experience working in an Agile Development environment.
• High energy: strong leadership, analytical, problem solving, project planning and staff motivation/coordination skills to enable efficient, timely task completion of deliverables that meet or exceed project expectations.
• An excellent communicator and motivator.
• Proficient technical and software skills.
• Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

Benefits Offered

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities

Our Story

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.

With locations in New York City, Michigan, and a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

Salary : $65,000 - $65,001