Account Manager

Role Title

Account Manager

Location

South West

Role Purpose

To provide support to the Divisional Director with service delivery and performance management on a key contract.

The Account Manager is a key role providing strategic and tactical operational leadership and direction within defined geographical boundaries across the region.

Direct Reports

Contract Delivery Manager

Relationships

Internal: Team

External: Client

Accountabilities

Key responsibilities Lead a Team of Contract Managers to ensure 100% compliance to Account KPI’s & SLA’s. Ensure relevant client relationship is maintained and enhanced to secure future growth.

Main Duties and Responsibilities

• Lead and develops Contract Management team.
• Set the strategic direction for the team.
• Support the Sales and bid activity.
• Manage the P&L of your contracts including sales/growth/costs and WIP/Debt management.

·Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.

• Set priorities for the team to ensure task completion; coordinates work activities with others.
• Build Partnerships with Client and Colleagues through open transparent and timely communication.
• Ensure a professional image of Integral is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.

·Adapt management style to meet changing needs of the business or operational circumstances.

·Manage action plans to implement any improvement initiatives

• Make decisions guided by policies, procedures and business plan.
• Continually communicate with Team.
• Recognise, respect and reward the contributions and achievements of others.
• Drive and encourage development of self and others through learning and on the job experience.

·Appropriately challenge superiors to utilise the whole team in a more effective, efficient and beneficial way if applicable.

• Understand Integral processes and business model.
• Assist others in solving professional issues.

Personal Qualities & Experience

• Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicate using appropriate styles, methods and timings
• Role Models enthusiasm and energy about their work and encourages others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanor with colleagues, clients and their customers.
• Multi site hard services experience
• Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written and verbal communication skills.
• Self-motivated and capable of leading and inspiring a national Team.
• Able to maintain an objective and positive focus through periods of high and sustained work pressure.

Behavioural Competencies

Think Big -Thinks strategically, Simplifies the complex, Solves complex problems, Sees the big picture.

• Exemplifies big picture thinking and consistently delivers proactive and impactful solutions.
• Makes data driven decisions.

Drive Change Thrives on change, Learning agility, Intellectually curious, Appetite for risks, digital drive.

·Thrives on and anticipates change.

• Is prepared to drive through change for the long term benefit of the business.

Helps others - Builds relationships, Actively collaborates, Helps others succeed (cares,etc.).

• Supports and builds effective relationships to deliver results.
• Embraces diversity.

Get it done - Acts decisively, Drives results, Passion to win, Takes ownership, Accountable, Resilient.

• Resilient, learns from mistakes.
• Welcomes feedback.
• Pushes self to exceed expectations.

Business first -Focuses on customers and clients, Business/financial acumen, JLL first.

• Regularly and clearly communicates compellingly with the whole team - verbally and/or in writing on current news, progress, achievement, issues or problem solving.

Inspire -Inspire others, creates vision and strategy, Energizes others

• Inspires others to do their best, exemplifies positive team value and values.
• Inspires and motivates others to achieve their goals.

Essential Qualifications/Experience

• Industry relevant qualifications
• IOSHMS
• Competent working knowledge of M&E or Fabric disciplines
• Sound level of administration and organisational skills
• Account Management experience Retail/Commercial
• Computer literate Word, Excel, Outlook