Overseas Implementation Trainer

Essential Job Functions:

The Bureau of Comptroller Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide Training Specialist services in the Office of Customer Support and Training.

The Office of Customer Support and Training is responsible for customer help desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide instructional design, development, and delivery support for the CGFS/CST Implementation Team. This person will report to the Implementation Project Manager.

Job Responsibilities

• Provide remote or onsite formal and informal training for courses related to the functional delivery of financial management software products.
• Assist in designing, developing, and delivering formal and informal training to include the following tasks:
  • Design and development of technical training documentation, teaching aides, and presentations for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases
  • Independently edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager. Additional feedback for updates to training materials can come from co-instructors, students, and colleagues.
  • Collaborate with co-trainers and incorporate appropriate changes in current training materials and in future releases.
  • Assist in developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based- learning (CBL) modules, and software simulation programs
• Assist with the development of new training aides as applicable
• Assist with the electronic archiving of the implementation training library, by version, to better track and implement changes to current materials, handbooks, workbooks, exams, and activities
• Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.
• The incumbent will provide Tier I and Tier II level support as the Primary POC for all posts during their conversions until the handoff of support to the CGFS Customer Support Help Desk after go-live
• Log issues, track resolutions, and fielding additional Tier II (subject matter expert) support as needed
• Assist in the setup of the training database(s) in preparation for each training which includes staging exercises, updating training environments, and resetting existing exercises.
• Assist in the setup of webinar sessions and assisting posts in webinar functionalities, e.g., audio, microphone, camera, and screen sharing capabilities
• As appropriate, meet, assist, and train Financial Management and Management Officers attending consultations in CGFS with subjects related to Overseas Implementation
• Assist other members of the team as needed to successfully implement and train each post
• Training new staff on their job tasks
• Support CGFS ISO-9001 activities as needed
• Other Duties as Assigned

Skills:

Required skills:

• Experience with DoS financial systems used by Overseas posts, both internal and external systems
• Experience with DoS systems, as well as development and training environments
• Demonstrated capability of analyzing complex financial system requirements, problems, and issues

Employees in this position Demonstrate:

• Develop, communicate, and implement cost-effective solutions to the Department’s requirements
• Superior verbal and written communication and organizational skills?
• Dependability and punctuality
• Flexibility and adaptability

Preferred Skills, but not Required:

• Knowledge of Federal accounting/financial management policies, practices, operations, and procedures
• Performing help desk support for large, complex financial system implementations
• Experience with Software Simulation tools e.g., Adobe Captivate, Camtasia, Articulate
• Familiarity with training software products preferably to a diverse range of students
• Leadership experience
• Master’s degree, CPA certification, or Certified Government Financial Manager

• Must have a four-year degree from an accredited university or college in accounting or a related field such as computer science or business administration
  • Substitution: Related experience may be substituted for education requirement (e.g., 4 years of related experience substituted for a 4-year degree)
• Senior level, specialized experience of large financial management/accounting systems in size, scope and complexity to DoS systems.

Work Schedule:

• Based upon implementation schedules, the hours of work will vary. When possible, the employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (see your Project Manager for work schedule and department policies).
• Additional hours may be required and must be authorized by your Project Manager and DoS Management, and often the work requires shifts outside of CGFS core hours to accommodate working with other time zones (this team services the world vs a region)
• This is a hybrid position with 3 days teleworking and a minimum of 2 day on-site.
• International travel may be required for system pilots/testing, and/or onsite implementations (not to exceed 20%).