What are the responsibilities and job description for the Customer Service Specialist position at Integrated Power Services?
Integrated Power Service (IPS) is looking for a talented Customer Service Specialist to join our team. As a Customer Service Specialist for IPS, you will serve as the primary contact for our customers for their entire motor repair experience—from quote through delivery of the motor.
Key Responsibilities and Expectations:
- Communicate with customers and assist with deciding on rotating apparatus repairs
- Research and communicate with IPS vendors on parts and part delivery
- Ensure proper procedures and standards are in place to conform to CSA, ISO, EASA, and IPS Standard of Work (SOW) requirements
- Assist in achieving financial targets set out by the Annual Operating Plan (AOP)
- Responsible for developing work plans, operations scheduling, expediting material and time estimates to the work operation Help mediate critical issues with customers
Qualifications and Competencies:
- Technical background with electrical and/or mechanical products preferred
- C.E.T in electrical or mechanical preferred
- 3 or more years of customer service experience in an industrial environment or equivalent education preferred
- Excellent interpersonal skills, including the ability to build rapport with current and potential customers
- Critical attention to detail
- Excellent communication skills, both oral and written
- Ability to understand, perform and retain various job-related training
- Flexible with hours, overtime, and some weekend work
Who We Are:
Integrated Power Services, or IPS, is the leading provider of electric motor and generator repair services in North America for continuous process industries, including power generation (wind, nuclear, hydro and fossil), petrochemical, oil & gas, metals, mining, paper and aggregates & cement. Headquartered in Greenville, SC, with locations coast to coast, we offer in-shop repair services, field services, distribution and asset storage on a local, regional and national scale.
Joining Our Team:
IPS defines world-class electric motor and generator repair every day. When you work with IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.
IPS is committed to the health and well-being of our employees and their families, and the communities where we operate. We offer competitive compensation, technical training and the opportunity for advancement. Our benefit plans include comprehensive medical coverage and plan options, like Flexible Spending Accounts and Health Savings Accounts with automatic Employer contributions. We also offer 401(k) with employer match, paid time off, tuition reimbursement and a Refer-A-Friend Program with a cash bonus.
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.
