Information Technology Associate

We are seeking an Information Technology Associate

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

This person will be responsible for providing specialized, professional level of support customer support related to system, hardware and software tools, which includes installation, configuration, maintenance and support of these systems and/or networks. Under indirect supervision, this position also provides response to telephone calls, email, tickets, and staff requests for technical support.

The pay range for this position is $19.56 to $22.93 per hour.

Essential Functions:

• Serve as entry point and primary point of contact for staff to report technical issues, queries, and requests, and have them classified, owned, and actioned.
• Provide support troubleshooting, diagnosing, and resolving hardware, software/configuration problems, mobile phone, printer, and network issues utilizing various means.
• Triage, prioritize, and escalate technology issues as needed.
• Procurement of computers and related IT hardware.
• Oversee imaging and configuration of new computers, ensuring all new computers meet current security and technical standards.
• Installs/updates, tests, and configures software and hardware and/or monitors system performance.
• Responsible for account management such as: resetting passwords, unlocking accounts, modifying user groups, creating accounts, and troubleshooting.
• Provide technical training on ISBH systems for staff including new hires, new systems and special projects or initiatives.
• Support the functions and back end of our organization’s software platforms with the goal of enhancing end users’ technology experience.
• Maintain computer equipment and software to ensure secure and efficient operations.
• Participate in projects involving the implementation of new information technology systems functionality.

Minimum Requirements:

Associates Degree in an IT related field or completion of vocational/technical/business school or equivalent IT certification required, Bachelor's degree preferred.

At least 3 years of technology, network, and system administration experience with Microsoft windows required. One year experience with electronic health records, preferably CareLogic preferred. Travel to offices throughout service area required.

• Excellent customer service and communication skills.
• Strong knowledge of desktop support, computer hardware and software troubleshooting.
• Experience and knowledge of networking principals including configuration of network routing and firewall rules.
• Strong knowledge of Microsoft Windows and network security.
• Strong knowledge of Microsoft 365 and cloud computing environment.
• Familiar with installation and management of software (updates, tools, etc.).
• Experience providing customer service support via in-person, phone or remote.
• Experience with mobile device management preferred.
• Ability to troubleshoot, repair, and configure PC's, switches, routers, etc.

Enjoy a great work environment with excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:

• Managing stress, anxiety and depression

• Improving relationships at home or work

• Getting guidance on legal and financial concerns

• Coping with occupational stress and burnout support

• Addressing substance use issue

To learn more about our organization: https://integratedservices.org/

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.