What are the responsibilities and job description for the Client Experience Manager position at Integris Group, LLC?
Summary
We are seeking a client-focused individual with medical experience. As Client Experience Manager, you must be highly organized and able to document client treatment data. A Client Experience Manager will manage all medical client communication The ideal candidate is a customer-focused and empathetic.
Responsibilities
- Daily interaction with clients gathering medical information.
- Review and order medical records from providers and communicate records information to clients.
- Engage insurance carriers and healthcare providers to secure information and account balances.
- Interact with clients, insurance adjusters, and medical providers regarding medical conversations
- Review medical records and analyze clinical tests and diagnostics.
- Work directly across multiple functional groups to coordinate and deliver a strong client experience.
- Manage active case inventory and customer experience metrics.
- Communicate and escalate client concerns to supervisor.
Qualification
- Prior experience in case management or as Nursing Assistant, LPN/LVN (preferred).
- A team player with excellent communication and interpersonal skills.
- Proactive interaction with team, clients, insurance companies and medical providers.
- Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
- Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
- Strong writing and communication skills along with attention to detail.
- Computer and database expertise, Microsoft Word, Excel, Outlook.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $65,000
Experience Manager
Ulta Beauty, Inc. -
Henderson, NV
Registered Nurse - Operating Room (Lake Havasu City, AZ) A
Direct Client -
Lake, AZ
Infection prevention
HealthEcareers - Client -
Las Vegas, NV