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Customer Service / Project Manager

Integrity Communications and Solutions, Inc.
Hudson, WI Full Time
POSTED ON 5/8/2024

Job Summary: Integrity Communications and Solutions, Inc is seeking a full-time Customer Service/Project Manager in Hudson, WI. ICS is searching for a highly motivated and dependable individual who enjoys working in a fast-paced environment and is willing to work extra hours during projects/peak periods. Employee will assist in preparing work requests, keep clients informed on job status, and find new technicians. The position will be 8 am – 5 pm, Monday through Friday, with some scheduled on-call duties after hours and on weekends.

Join our small office with a fun family atmosphere! No one is just a number here! Our casual attire, free on-site parking and flexibility make ICS a great place to work!

Duties and Responsibilities:

  • Compose work orders and assign to appropriate vendor
  • Ensure that all work requests are completed in a timely manner
  • Communicate with client base on status of work orders
  • Maintain written records of all work orders in database
  • Review work orders on a regular basis and update status
  • Conduct research to find new technicians in necessary areas
  • Establish and maintain rapport with client base
  • Perform administrative duties
  • Assist in composing quotes/estimates for clients as requested
  • Perform other related duties as needed

Knowledge, Skills and Abilities:

  • Proficient in Microsoft Outlook and Internet. FileMaker knowledge a plus.
  • Excellent written and verbal communication skills
  • Typing/computer processing skills
  • Customer service skills
  • Ability to establish priorities and multi-task

Credentials and Experience:

  • Bachelors Degree and Technical Background preferred, but not required.

Include resume and cover letter (with salary requirements) when applying for position.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Compensation package:

  • Bonus opportunities

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Education:

  • High school or equivalent (Preferred)

Work Location: In person

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