Clinical Systems Manager

The Clinical Systems Manager (CSM) is responsible for leading the day-to-day operations of Integrity House’s electronic medical record (EMR), Cx360 from Core Solutions, Inc. The EMR provides an essential foundation for the clinical, medical and business operations of Integrity. The CSM is a highly-visible role at Integrity House and requires hands-on, full life-cycle ownership of the clinical systems applications, including: in-the-field clinical and operational engagement with Integrity House staff, behind-the-scene system(s) development and forward-facing customer support. The system supports client care, clinical administration and revenue cycle functions. The Manager is a “hands on” expert who functions as a key player in the IT department. The CSM providers Level 1 support for the EMR directly to the end-users and Level 2 support through the vendor. The CSM must have a passion for delivering quality workflow enhancements, solutions and support to all staff/external partners who rely on the EMR to perform their daily work. The CSM will facilitate on-going systems and workflow enhancements through end-user feedback, development/configuration, classroom/desk-side training and data reporting.
The CSM must work independently with senior/program leadership to determine system requirements, implement changes and assist users in troubleshooting and problem resolution. Problems encountered may be of a high degree of complexity and require exceptional analytical skills combined with patience and interpersonal skills.
Personal and Professional Attributes (Attributes that are critical to successful performance of the incumbent). Ethics & Values, Integrity & Trust, Communication, Innovation, Building Effective Teams and Strategic Direction.

• Attend vendor-lead training on Core Solutions (internally electronic medical records (EMR) system), and develop expert-level expertise in configuration, customization, integration and reporting
• Configure new Programs or modify existing Programs is the EMR
• Remain up-to-date with all future enhancements to Core Solutions, and make recommendations on future product enhancements based on gaps identified through Integrity House workflows and internal/external requirements
• Partner with clinical and administrative teams to understand and document workflows; recommend opportunities to improve workflow based on knowledge of existing/future software modules and enhancements
• Build, test and maintain - end-user security permissions/roles; forms and documents; configurations; interfaces/interoperability with 3rd party systems;
• Plan, lead and execute all upgrades, hotfixes and integration efforts, in partnership with Integrity House leaders and vendor support teams
• Define priorities and optimize tasks to align with the most urgent/impactful priorities
• Clears all decisions that impact Integrity billing through the agency’s financial leadership.
• Document and maintain current workflows
• Create training curriculums and lead training sessions in group and individual sessions; develop a Super-User strategy to broaden end-user support and training
• Develop processes for end-user support, provide Level 1 and 2 support and act as the primary conduit for all vendor-directed support needs
• Participate in internal committee meetings and focus groups; provide thoughtful insight and commentary based on knowledge of business workflows and Core Solutions features (current and future)
• Build reports and provide monthly, quarterly and yearly metrics, related to customer support, accomplishments, project progress reports and otherwise, as directed by leadership
• Maintain all client health records in the strictest confidence
• Communicate with patients, staff and external contacts, in a professional and polite manner

Education: Bachelor’s Degree or equivalent technical training

Licensing and/or Certifications: N/A

Knowledge/Experience: 1-2 years of clinical systems experience (administrator or super user) required; knowledge of Cx360 EMR from Core Solutions a plus; clinical background in substance abuse/recovery behavioral health a plus; knowledge of inpatient and outpatient clinical services a plus

Skills and Abilities:

• Excellent written and verbal communication skills across all staffing levels
• Able to build partnerships and facilitate progress toward stated business goals and objectives
• Strong analytical skills to include the understanding and documentation of clinical/business processes and the ability to identify opportunities to improve processes through technology.
• Lead day-to-day operations with little oversight
• Outstanding Collaboration skills in working with program staff and external parties including the ability to work well with people from different backgrounds and varying degrees of technical proficiency
• Ability to manage multiple tasks with ease

The Clinical Systems Manager (CSM) is responsible for leading the day-to-day operations of Integrity House’s electronic medical record (EMR), Cx360 from Core Solutions, Inc. The EMR provides an essential foundation for the clinical, medical and business operations of Integrity. The CSM is a highly-visible role at Integrity House and requires hands-on, full life-cycle ownership of the clinical systems applications, including: in-the-field clinical and operational engagement with Integrity House staff, behind-the-scene system(s) development and forward-facing customer support. The system supports client care, clinical administration and revenue cycle functions. The Manager is a “hands on” expert who functions as a key player in the IT department. The CSM providers Level 1 support for the EMR directly to the end-users and Level 2 support through the vendor. The CSM must have a passion for delivering quality workflow enhancements, solutions and support to all staff/external partners who rely on the EMR to perform their daily work. The CSM will facilitate on-going systems and workflow enhancements through end-user feedback, development/configuration, classroom/desk-side training and data reporting.
The CSM must work independently with senior/program leadership to determine system requirements, implement changes and assist users in troubleshooting and problem resolution. Problems encountered may be of a high degree of complexity and require exceptional analytical skills combined with patience and interpersonal skills.

Location: 103 Lincoln Park, Newark, NJ 07102

Job Type: Full-time

Pay: $56,000.00 - $63,000.00 per year