Application & Workflow Implementation Specialist - Radiology-Remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

The Application & Workflow Implementation Specialist is responsible for delivering a range of clinical and technical services and expertise to Intelerad’s new and existing clients. This includes working with project management to ensure successful project delivery and value driven results to clients through efficient workflow design. The Application & Workflow Implementation Specialist will also design, configure, implement and execute final installations/testing of our clients’ sites of our Medical Imaging Solutions and then will facilitate its commissioning (“go-live”).

Duties/Responsibilities:

• 
  Design, configure, test and troubleshoot most of Intelerad’s software solutions to include DigiView, Lumedx, OBView, PACs, SmartWorklist and Clario VR

• Assist clients and other internal teams with configuration of software and testing sessions to deliver workflows

• Collaborate and work with 3rd party vendors to integrate solutions with Intelerad Solutions through published APIs

• Verify required internal Intelerad integrations and assist with workflow testing

• Verify and occasionally edit DICOM autorouting and prefetching

• Identify and execute opportunities to optimize the client’s overall workflows

• Support the customer as they begin using the new products and workflow, during and occasionally after the implementation of a project

• Identify and help solve issues related to Lumedx, DigiView, OBView, PACS, SmartWorklist, Clario VR, RIS, DICOM, HL7, and modalities

• Liaise with client’s other project vendors, network/IT staff and our staff at headquarters

• Run all necessary sanity checks or implementation checks for projects including but not limited to implementation checklist, and FPU checks

• Potentially be involved in some hardware setup/testing or verifications including but not limited to modalities, servers, workstations, and storage devices

• Assist and support full Intelerad upgrades (PACs, DigiView, OBView, Lumedx, Clario) remotely by assisting in the testing and troubleshooting of the test and production environment

• 
  Bachelor’s degree in Engineering, Computer Science, Radiology or equivalent experience

• Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements

• Strong technical aptitude and a quick learner with the ability to understand clinical radiology workflow

• Excellent analytical, research, organizational and planning skills

• Excellent teamwork skills, and the ability to develop and maintain internal and external relationships

• Proven ability to influence cross-functional teams

• Exceptional communication, influencing and presentation skills

• Proven experience in definition and launching of multiple products

• This position requires up to 25% of travel, mainly in North America

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

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All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

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Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/