What are the responsibilities and job description for the Professional Services Delivery Manager position at Intelerad?
Company Description
Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting
We are Intelerad. Join us if you care to make a difference in healthcare.
Job Description
Job Summary:
The Delivery Manager (Professional Services) is responsible for delivering a portfolio
of implementation projects and services to Intelerad’s new and existing clients. You
will lead a team of project management professionals to initiate, plan, execute and
implement client projects, with timeliness, quality, and customer satisfaction being key
outcomes.
You will be responsible for setting and meeting portfolio forecasts on monthly,
quarterly, and annual bases, and managing the portfolio to deliver to those forecasts.
You will provide the first level of escalation / primary point of customer governance
and escalation communication. You will identify and lead initiatives for improving upon
the PMO methodology, practices and standards. Additionally, you will be accountable
to motivate, inspire, and coach a high-performing team of full-time team members and
on-demand talent, ensuring a good balance between goal achievement, continuous
improvement, and employee engagement.
Purpose
The Delivery Manager will be responsible to:
primarily go-live milestones, ARR forecast, revenue recognition and realization.
AE and/or CSM.
improve productivity, efficiency and quality.
customer satisfaction.
Major Accountabilities
up to date. Work collegially within PS and cross-functionally to resolve issues. Clarify
and utilize clear escalation paths for all project blockers.
following SRE standards and processes.
and risk mitigation.
projects are hitting their financial targets (ensuring contracted resources are billing to
potential, minimize off-contract work, minimize concessions)
Job Summary:
The Delivery Manager (Professional Services) is responsible for delivering a portfolio
of implementation projects and services to Intelerad’s new and existing clients. You
will lead a team of project management professionals to initiate, plan, execute and
implement client projects, with timeliness, quality, and customer satisfaction being key
outcomes.
You will be responsible for setting and meeting portfolio forecasts on monthly,
quarterly, and annual bases, and managing the portfolio to deliver to those forecasts.
You will provide the first level of escalation / primary point of customer governance
and escalation communication. You will identify and lead initiatives for improving upon
the PMO methodology, practices and standards. Additionally, you will be accountable
to motivate, inspire, and coach a high-performing team of full-time team members and
on-demand talent, ensuring a good balance between goal achievement, continuous
improvement, and employee engagement.
Purpose
The Delivery Manager will be responsible to:
- Lead teams of Project professionals managing quality software implementation delivery
primarily go-live milestones, ARR forecast, revenue recognition and realization.
- Provide customer-facing leadership presence, owning PS customer governance and
AE and/or CSM.
- Be a cross-functional leader to continuously improve how we work together as a
improve productivity, efficiency and quality.
- Driving innovation in project definition and delivery models to accelerate the time to
customer satisfaction.
Major Accountabilities
- Establish, clarify, and maintain priorities for all projects and internal communication to all
- Allocate and balance workload across the team to achieve business objectives for
- Make sure all Intelerad functions are aware of project status and risks both to the
up to date. Work collegially within PS and cross-functionally to resolve issues. Clarify
and utilize clear escalation paths for all project blockers.
- Ensure PMs perform effective project turnover and initiation, and establish effective
- Ensure PMs follow PMO standards for planning, execution and communication,
- Influence Customers to follow a path that will be successful for them and that Intelerad
following SRE standards and processes.
- Provide subject matter expertise to project teams and clients, serving as technical
and risk mitigation.
- Steward project managers’ accountability for delivering business forecasts and goals
projects are hitting their financial targets (ensuring contracted resources are billing to
potential, minimize off-contract work, minimize concessions)
- Drive down project costs and timelines, increase margin and quality. Look for
- Lead team proficiency and productivity through tool and documentation standardization,
- EnsureTLs, PM’s track and analyze project utilization to maximize billable hours
- Provide guidance and participate in internal and external audits.
- Consult with Sales and CSM on best practices for project scoping to maximize project
- Lead PMO growth and continuous improvement initiatives, as assigned
- Represent PMO to Acquisition Integration, as assigned
- Foster professional growth and development of all direct team members.
- Perform the above tasks at scale; delegate appropriately to TL’s, PM's and PS’'s to
- Maintain target billable utilization.
Qualifications
Employment Prerequisites
identification, cost and revenue, scheduling, resource management, change
management, capacity planning)
Additional Information
Employment Prerequisites
- Bachelor’s Degree in Engineering, Computer Science, Information Systems, or other
- Ten years of project management experience in delivery of IT.
- Two years in managing client delivery project portfolios and teams; or equivalent
- Deep understanding of Project Management concepts (e.g., demand management,
identification, cost and revenue, scheduling, resource management, change
management, capacity planning)
- Strong experience in revenue delivery forecasting and cost tracking
- Advanced knowledge of multiple project management tools and methods
- Trusted and effective communicator
- PMP certification is an asset
- Experience with ARR activation is preferred, but not required
- Experience managing resources across different geographies is preferred, but not
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary : $105,000 - $133,000
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