Support Technician

Overview
We are seeking a skilled and motivated Support Technician to join our team. The ideal candidate will play a crucial role in maintaining and supporting the IT infrastructure of various Charter Schools in the Denver Area. This position requires the willingness to learn, excellent problem-solving skills, and the ability to communicate effectively with end-users. In addition to the hourly a wage a stipend will be provided for gas and cell phone costs.

Duties
- Provide technical support for desktop hardware and software issues, including troubleshooting and resolving problems related to Windows, Mac OS, iOS, and Chrome OS operating systems.
- Assist with the installation, configuration, and maintenance of IT infrastructure components such as firewalls, switches, and wireless access points.
- Respond to support requests via Atlassian Jira ticketing system, ensuring timely resolution of issues.
- Collaborate with other IT team members to implement new technologies and improve existing systems.
- Conduct regular maintenance checks on desktop equipment to ensure optimal performance.
- Document all support activities and maintain accurate records of issues and resolutions.

Requirements
- Ability to learn technical skills and a willingness to research new issues.
- Proficiency in troubleshooting operating systems is a plus.
- Ability to work effectively while managing multiple tasks simultaneously.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A proactive approach to problem-solving with strong analytical skills.

Join us in providing exceptional IT support that empowers our staff and students to achieve their goals efficiently!

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Westminster, CO 80021 (Required)

Work Location: In person

Salary : $21