Systems Support/Process and Tracking Member
Job Posting for Systems Support/Process and Tracking Member at Intellibee
- Provides business operations support, computer inventory management, and logistical support by email/phone, or onsite. Performs tracking, request approvals, data analysis and report reconciliation. 90% Administrative role. Microsoft Office proficiency.
The position is under direct supervision. Must be local to Metro Atlanta.
Position is both onsite and remote. User support by email/phone. *10% Technical role.
- PLS do NOT submit candidates previously submitted to #702420
Job Responsibilities
1.Serve as high level approver for specialized ServiceNow requests
2.Confirm requests meet approval criteria and asset management requirements
3.Inform submitters of proper requests required for desired services
4.Work closely with NTT Service Technicians and Business Application & Technology staff to
5.Provide some guidance for resubmitting ServiceNow requests correctly
6.Review and update ServiceNow CMDB and DHS Asset Management inventories
7.Promote asset management concepts and best practices
8.Help facilitate Division office supply orders using state purchasing processes and procedures
9.Address and escalate ServiceNow issues affecting daily operations
10.Promote asset management concepts and best practices engaging user participation
11.Update DHS Asset Management and ServiceNow inventories
12.Pursue offboarded user hardware and wireless equipment returns
13.Help track large scale technology product deliveries for Special Projects
14.Work closely with internal and external clients to ensure overall success of Unit operations
15.Identify hardware trends and report inventory discrepancies
16.Maintain daily inventory summaries and weekly reports in MS Teams
17.Provide status updates to Unit Manager
Requirements
- 2 years of professional work experience
- Proven ability to work independently and within a target driven cohesive team environment
- Ability to multitask in a fast-paced environment
- Strong work ethic, interpersonal, and communication skills
- Detailed oriented and exceptional critical thinking skills
- Proficiency with Microsoft Excel and MS Teams
Preferred Qualifications
- ServiceNow experience
- Hardware asset management knowledge
Skill Matrix:
High school diploma or GED
Required
Experience, which included report writing and data collection, tabulation, computation and analysis.
Required
1
Years
ServiceNow experience
Required
1
Years
- Proficiency with Microsoft Excel and MS Teams
Required
1
Years
- Detailed oriented and exceptional critical thinking skills
Required
Strong work ethic, interpersonal, and communication skills
Required
- Proven ability to work independently and within a target driven cohesive team environment
Required
- Ability to multitask in a fast-paced environment
Required
Non-technical business administrative support
Required
6
Months
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