System Administrator (ITSM)
About This Role
IntelliDyne, LLC is seeking a System Administrator to support a new ITSM initiative for one of our existing contracts. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security.
Location: Washington, DC
Clearance: Must be eligible for DOD Top Secret (Active DOD Secret or higher preferred)
Type: Exempt
Responsibilities:
- Actively develop improvement initiatives and solutions to enhance documentation and improve processes.
- Monitor processes to ensure standard operating procedures are followed and that corresponding service tickets are addressed within identified SLA(s)
- Setup SLAs, escalations, ITSM roles and system customizations
- Analyze daily, weekly and monthly operational metrics, and format data into Excel and Custom PowerBI reports
- Maintain and update Standard Operating Procedures
- Help develop and implement process improvements and assist with other projects which improve or are in support of departments and group's goals
- Embed pages into Web Parts and modifications
- Build browser-based mobile applications
- Create RPAs
Qualifications:
- 4 years’ experience with IT Service Management tools
- Bachelor's degree in IT or related field
- Hands on experience with an ITSM application such as Cherwell, Service Now or Remedy (Cherwell experience preferred)
- Experience with embedding pages with SharePoint
- Scripting experience: SQL, PowerShell, VBScript, JavaScript, etc
- Experience with ASP.NET
- Experience with Drupal
- Experience with 508 compliance
- Able to setup sites, configure authentications such as SAML and Intranet access
- Familiarity with .NET Framework and its components as general and the types of applications such as building console applications(.EXE) or web applications that are hosted on IIS (internet information server)
- Have knowledge of Linux and Windows operating systems
- Resolve Automate experience desired
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.