Runner (Sacramento, CA)

Job Description

The Runner position exists for the purpose of completing errands and travel needed for non-technical or limited technical tasks in the Service Department, as well as contributing to the completion of physical labor both at the ITS office and on-site at client locations as necessary. The Runner is very much a “master of all trades” position, which requires significant flexibility and willingness to take on different tasks assigned by most members of the Service Department staff.

Duties and responsibilities

1. Procedural
   

   • Travel as needed to the UPS Store office used by ITS, collect all mail, and return it to the ITS office for processing and handling;

   • Travel to and from client locations as requested by Service to pick up, drop off and connect client equipment, including workstations, network devices and other equipment as needed;

   • Set up workstations and basic network devices on a client network, and contact ITS technicians to confirm equipment is accessible from the office as needed;

   • Replace basic field serviceable equipment within a workstation or device, such as a graphics card or hard drive;

   • Go to on-site suppliers in the Reno area to pick up any parts or equipment needed by Service on an emergency basis; and

   • Maintain trust and security in use of a corporate credit card for company purchases, and properly record, document and submit for approval all expenses charged to such card.

2. Technical
   

   A Runner is expected to be able to complete the following technical tasks with little or no assistance:

   • Set up a computer workstation and verify it can connect to the local network;

   • Physically connect a NAS device into a network and verify it is visible to local network devices; and

   • Replace field-serviceable parts within a computer (graphics card, hard drive).

Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.(Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST or MCP.)

Benefits: