Coupa Administration:
Understand the configuration of Coupa and maintain optimal end-user experience by assessing stakeholders needs, recommending solutions, and making system changes as necessary
Support ongoing maintenance of Coupa by updating workflows, profiles, custom reports, webforms, etc
Own the Coupa release/upgrade process by assessing new features, making recommendations to leadership, leading UAT and implementation in close partnership with IT
Reporting/Metrics/KPIs:
Build and maintain procurement dashboards, metrics and KPIs
Analyze data and proactively surface issues, suggestions and inferences
Act as the go-to person for procurement-related data/reporting inquiries
Support & Training:
Consistently provide 1st class internal support to employees
Assess the training needs of end users and develop/enhance training materials, design a training schedule and deliver effective training
Compliance:
Maintain proper SOX controls and documentation
Serve as the liaison for all internal and external audit requests
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