What are the responsibilities and job description for the Onsite Customer Care Bilingual Account Representative position at InteLogix?
Overview
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Early access to earned wages via PayActiv
- Access to 50% of earned wages up to $500 per pay period
- Full-time, non-seasonal
- Paid training
- Advancement opportunities (management training program)
- Employee discounts
- ExtensiveBenefits Package
- Medical, Dental, Vision Insurance
- Paid Time Off
- 401(k) Investments
Salary Range: Up to $15.00 hourly benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Responsibilities
In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may:
- Support customers between the hours of 12am-12pm MT (Program hours 24/7)
- Training hours: 12:30pm-9:00pm MT (1 week) and then 1 week of on the job training
- Have open availability including weekends and holidays
- Take back-to-back customer service phone calls with customers throughout the entirety of your shift
- Make outbound financial collection calls in addition to taking incoming calls to/from customers and persuade customers to make payments on the past due account
- Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Qualifications
What We Look for in a Candidate:
- 18 years or older
- High School Diploma or GED
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
- Superb attendance, so you can be there when our customers need us.
We believe in equal access to opportunity.
Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all. We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Salary : $500
