What are the responsibilities and job description for the MIS Executive position at Interactive Brokers?
Job Description and Responsibilities
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Create and maintain daily operational scorecards to track and report on KPIs, assist in volume forecast and capacity planning as needed
- Develops MIS documentation to allow for smooth operations and easy system maintenance
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer issues.
- Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
- Maintain a status on all MIS projects and proactively communicate with management
Qualifications
- Bachelors degree in Business Administration, Finance, Accounting, Economics, or a related field required, Master’s degree preferred
- Analytical experience required
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
- Sound business decision-making ability
- Ability to handle multiple projects simultaneously
- Ability to communicate with people of various technical and business backgrounds
- 5 of experience in the BPO industry required
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