About INTERACTIVE BROKERS!
This is a hybrid role (three days in the office/two days remote).
Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.
About Your Team:
The System administrator/ Help Desk team joins a dynamic multi-experienced group to provide enterprise-level assistance to our internal user community. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. You will be trusted to provide timely and accurate solutions to their technical problems. You will have tremendous opportunities to learn and grow with this team.
What will be your responsibilities within IBKR:
- Take ownership of internal user issues reported and see problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues, including account setup and network configuration
- Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Talk to clients (internal) through a series of actions, either via phone, email or chat, until they've solved a technical issue. Follow up after the troubleshooting.
- Document technical knowledge in the form of notes and manuals. Prepare accurate and timely reports.
- Prioritize and manage several open issues at one time. Ensure all issues are properly logged.
- This role may require participation in weekly rotational and compensatory on-call duty.
What skills are required:
- Diploma, Associates or BS degree in Information Technology, Computer Science, or relevant field
- 3 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- 1 years of experience with Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Linux or similar technologies is a plus.
- JAMF MDM administrative and management skills are a plus
- Experience with ServiceNow enterprise service desk software is a plus.
- Experience with Confluence and JIRA platforms is a plus.
To be successful in this position, you will have the following:
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
This role's anticipated base salary range is $65,000 to $80,000 annually based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with competitive company match
- Excellent health and welfare benefits, including medical, dental, and vision benefits
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setup.