What are the responsibilities and job description for the Front Desk Agent position at InterContinental Hotel Kansas CityTPG Companies?
Looking for Full-Time Front Desk Agent at Toll House Hotel!
Job overview
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.
What you will be doing
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Requirements
Education and Experience:
- High school education or related experience.
Benefits
Full-Time Benefits Available!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurances (Long-Term and Short-Term)
- Supplemental Life Insurances (Self, Spouse and Child)
- Identity Theft Protection
- 401(k)
- Vacation and Sick Time
- AMAZING HOTELS DISCOUNTS!
- AND MORE!
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